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[Solved] Another System Check victim

Discussion in 'Virus and Malware Removal' started by CDGray, Feb 2, 2012.

Page 2 of 2

  1. Broni Malware Annihilator

    What exactly is missing?
    Give me more details.
    Broni, Feb 3, 2012
    #21

  2. CDGray Newcomer, in training

    right, sorry. well the shortcuts to documents, control panel and others are listed under the users picture as per usual. what is missing are the shortcuts to things like the default web browser and recently used programs in the are where "All Programs" expands to.
    CDGray, Feb 3, 2012
    #22

  3. Broni Malware Annihilator

    I see. That's an easy fix.
    See my manual here: http://www.smartestcomputing.us.com/topic/49859-missing-items-from-main-start-menu-window-fix/

    ===============================================================

    Reinstall McAfee as soon as possible.

    ==============================================================

    Unless you installed Viewpoint Manager knowledgeably...
    Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
    Uninstall any of the following programs associated with Viewpoint:
    * Viewpoint Manager
    * Viewpoint Media Player
    * Viewpoint Toolbar
    This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOL, AIM, Compuserve, etc.

    =============================================================

    You need more RAM.
    Vista will run smoothly with at least 2GB of RAM.

    ==============================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
PRC - [2008/01/29 16:38:31 | 000,583,048 | ---- | M] (Symantec Corporation) -- C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
SRV - [2008/01/29 16:38:31 | 000,583,048 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe -- (LiveUpdate Notice Service)
FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.defaultenginename: "Ask.com"
FF - prefs.js..browser.search.order.1: "Ask.com"
FF - prefs.js..browser.search.selectedEngine: "Ask.com"
IE - HKU\S-1-5-21-907945377-2543591713-3646092539-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?l=dis&o=14597
[2011/11/09 13:45:48 | 000,002,571 | ---- | M] () -- C:\Users\Rochelle\AppData\Roaming\Mozilla\Firefox\Profiles\80svc1p2.default\searchplugins\askcom.xml
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
O3 - HKU\S-1-5-21-907945377-2543591713-3646092539-1000\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4 - HKLM..\Run: [Symantec PIF AlertEng] C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe (Symantec Corporation)
[2012/02/01 15:32:40 | 000,000,631 | ---- | M] () -- C:\Users\Rochelle\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk


:Files
C:\Program Files\Common Files\Symantec Shared

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    =============================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.


    3. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Feb 3, 2012
    #23

  4. CDGray Newcomer, in training

    Thanks for the info re: start menu!

    I had not been happy with McAfee and am really not sure how this machine had a subscription to it. I downloaded and installed Avast free.

    Viewpoint has been uninstalled.

    Yes, the RAM is low on this computer, its pretty old and I've been meaning to pick some up when I have some extra money.

    Here is the OTL fix report.

    All processes killed
    ========== OTL ==========
    No active process named PIFSvc.exe was found!
    Service LiveUpdate Notice Service stopped successfully!
    Service LiveUpdate Notice Service deleted successfully!
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe moved successfully.
    Prefs.js: "Ask.com" removed from browser.search.defaultengine
    Prefs.js: "Ask.com" removed from browser.search.defaultenginename
    Prefs.js: "Ask.com" removed from browser.search.order.1
    Prefs.js: "Ask.com" removed from browser.search.selectedEngine
    HKU\S-1-5-21-907945377-2543591713-3646092539-1000\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page| /E : value set successfully!
    C:\Users\Rochelle\AppData\Roaming\Mozilla\Firefox\Profiles\80svc1p2.default\searchplugins\askcom.xml moved successfully.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
    Registry value HKEY_USERS\S-1-5-21-907945377-2543591713-3646092539-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\Symantec PIF AlertEng deleted successfully.
    File C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe not found.
    C:\Users\Rochelle\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk moved successfully.
    ========== FILES ==========
    C:\Program Files\Common Files\Symantec Shared\SPManifests folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\Languages\09\01 folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\Languages\09 folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\Languages folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08} folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\PIF folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\Help folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC folder moved successfully.
    C:\Program Files\Common Files\Symantec Shared folder moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Rochelle
    ->Temp folder emptied: 888444 bytes
    ->Temporary Internet Files folder emptied: 46352442 bytes
    ->Java cache emptied: 3082194 bytes
    ->FireFox cache emptied: 25645029 bytes
    ->Flash cache emptied: 500 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 9908 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 72.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Rochelle
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Rochelle
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.31.0 log created on 02032012_185130

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
    CDGray, Feb 3, 2012
    #24

  5. CDGray Newcomer, in training

    Results of screen317's Security Check version 0.99.24
    Windows Vista Service Pack 2 x86 (UAC is enabled)
    Internet Explorer 7 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    avast! Free Antivirus
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Java(TM) 6 Update 30
    Java(TM) SE Runtime Environment 6 Update 1
    Adobe Flash Player 11.1.102.55
    Mozilla Firefox (x86 en-US..)
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    Malwarebytes' Anti-Malware mbamservice.exe
    Malwarebytes' Anti-Malware mbamgui.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast AvastUI.exe
    ``````````End of Log````````````

    Farbar Service Scanner Version: 02-02-2012
    Ran by Rochelle (administrator) on 03-02-2012 at 19:17:09
    Microsoft® Windows Vista™ Home Basic Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Yahoo IP is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ===========

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll
    [2009-11-26 19:50] - [2009-04-10 22:28] - 0758784 ____A (Microsoft Corporation) 93952506C6D67330367F7E7934B6A02F

    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll
    [2009-11-26 19:49] - [2009-04-10 22:28] - 0129024 ____A (Microsoft Corporation) FB27772BEAF8E1D28CCD825C09DA939B

    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
    CDGray, Feb 3, 2012
    #25

  6. CDGray Newcomer, in training

    TFC ran.

    ESET results:


    C:\Qoobox\Quarantine\C\ProgramData\io6RZmdi8VCKE2.exe.vir a variant of Win32/Kryptik.ZXM trojan
    C:\Qoobox\Quarantine\C\ProgramData\unYHREDALK.exe.vir a variant of Win32/Kryptik.ZXM trojan
    C:\Users\Rochelle\Downloads\New Folder\cnet2_FFSetup270_zip.exe a variant of Win32/InstallCore.D application
    C:\Users\Rochelle\Downloads\New Folder\cnet_FLVPlayerSetup_exe.exe a variant of Win32/InstallCore.D application
    C:\Users\Rochelle\Downloads\New Folder\cnet_InstallFreeRARExtractFrog_exe.exe a variant of Win32/InstallCore.D application
    CDGray, Feb 4, 2012
    #26

  7. Broni Malware Annihilator

    Uninstall Java(TM) SE Runtime Environment 6 Update 1


    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Feb 4, 2012
    #27

  8. CDGray Newcomer, in training

    Hey Broni! Thanks a lot for all your help, the computer seems to be running normally and I am just finishing up the last steps. Here is the OTL log

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Rochelle
    ->Temp folder emptied: 166102 bytes
    ->Temporary Internet Files folder emptied: 118097 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 11674818 bytes
    ->Flash cache emptied: 291 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 501569 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 12.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Rochelle
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Rochelle
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb



    OTL by OldTimer - Version 3.2.31.0 log created on 02042012_234823

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
    CDGray, Feb 5, 2012
    #28

  9. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Feb 5, 2012
    #29
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