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AVG keeps detecting trojan but won't remove!

Solved
By JaeCho
Jul 30, 2012
  1. I recently restored my laptop to an earlier point in time to recover something but ever since then, my AVG keeps detecting this Trojan but it won't let me remove it! AVG just sends to virus vault and even as I delete it, the same threat alert keeps popping up.

    I then downloaded and scanned with Malwarebytes Anti-Malware program for a second opinion but it doesn't detect anything harmful in my computer.

    The AVG "Threat Detected!" window keeps popping up several times a minute. Even as I am typing this thread it keeps popping up and frustrating me. :(

    Here's how it looks:
    [​IMG]
    I have Windows 7.

    HELP!!! :'(
     
  2. Broni

    Broni Malware Annihilator Posts: 47,048   +256

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. JaeCho

    JaeCho TS Rookie Topic Starter

    I'm sorry the problem seems to have been fixed. I just restarted the computer and it doesn't pop up anymore.

    But now, I have a different problem. Every time I'm on a site, Internet Explorer keeps giving me this Script Error window. This too pops up every single time like the AVG pop-up. Occurring more rapidly (spamming me) on some sites, while only 1-2 pops up on others. It only happens on Internet Explorer, my Google Chrome seems to work fine. Also, my virus scanners AVG and Malware-bytes doesn't detect anything harmful.

    It looks like this: (Although the information is different on each pop-up.)
    [​IMG]

    Do you still want me to complete the steps?



    Here's my Malware-bytes report for now:

    Malwarebytes Anti-Malware (Trial) 1.62.0.1300
    www.malwarebytes.org

    Database version: v2012.07.31.13

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    jeong :: JEONG-PC [administrator]

    Protection: Enabled

    7/31/2012 8:48:22 PM
    mbam-log-2012-07-31 (20-48-22).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 203808
    Time elapsed: 4 minute(s), 47 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
     
  4. Broni

    Broni Malware Annihilator Posts: 47,048   +256

    Open IE, go Tools>Internet options>Advanced tab and click on "Reset" button.
    Restart IE,
    Same issue?
     
  5. JaeCho

    JaeCho TS Rookie Topic Starter

    Oh it worked! IT WORKED!!
    Thanks for the help Broni! :D
     
  6. Broni

    Broni Malware Annihilator Posts: 47,048   +256

    :)

    Any other issues?
     
  7. JaeCho

    JaeCho TS Rookie Topic Starter

    Nope! Everything's back to normal, thanks! (y):D
     
  8. Broni

    Broni Malware Annihilator Posts: 47,048   +256

    Way to go!! [​IMG]
    Good luck and stay safe :)
     


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