Hi there, Yesterday I clicked on a link from a Google search result page and my computer was infected with a virus. After turning off system restore and running Symantec, several trojans and backdoor tidserv were located. I was able to temporarily access the Internet in safe mode and downloaded the Symantec FixTDSS. I ran it and my computer restarted successfully but I am not able to view/access any report. I've tried running it in both safe and normal modes to no avail. I am unable to access the Internet (I'm using a smart phone to post), task manager or regedit. I was able to open Msconfig and chose diagnostic startup and unchecked all of the suspicious files in the startup menu, most ending in "tssd". While that helped on reboot (my screen wasn't filled with phony symantec messages) I am still unable to get online to download the suggested programs listed in other similar posts. Does anyone have suggestions for next steps? Thank you in advance for your help.