Solved Bad image popups C:\windows\system32\smtens.dll is not a valid windows image

[Broni]

Try to uninstall them from safe mode.

When you receive this message:

The device may be require to boot up the computer.

what options do you have?

 

[Rotten Rebel]

Still did not work using safe mode. I get the same message and the only option is "Okay"

 

[Broni]

Try to run Norton Removal Tool couple more times.

 

[Rotten Rebel]

I've run NRT several more times to no avail. I tried running it in safe mode also and no go. I still have the pop up at boot and the 3 issues still in device mgr. Have you got any more ideas to try. will await further instructions.
Thanks,
Rotten Rebel

 

[Broni]

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
64-bit users go HERE

• Double-click SystemLook.exe to run it.
• Vista users:: Right click on SystemLook.exe, click Run As Administrator
• Copy the content of the following box into the main textfield:
  

  :regfind
  S32EVNT1.DLL

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

[Rotten Rebel]

Broni,

Here is the copy of the Systemlook.log

SystemLook 04.09.10 by jpshortstuff
Log created at 17:47 on 13/12/2010 by XPS 600
Administrator - Elevation successful

========== regfind ==========

Searching for "S32EVNT1.DLL"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers]
"VDD"="C:\PROGRA~1\Symantec\S32EVNT1.DLL"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\VirtualDeviceDrivers]
"VDD"="C:\PROGRA~1\Symantec\S32EVNT1.DLL"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\VirtualDeviceDrivers]
"VDD"="C:\PROGRA~1\Symantec\S32EVNT1.DLL"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers]
"VDD"="C:\PROGRA~1\Symantec\S32EVNT1.DLL"

-= EOF =-

Thanks,
Rotten Rebel

 

[Broni]

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  
  :Services
  
  :Reg
  [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers]
  "VDD"=-
  [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\VirtualDeviceDrivers]
  "VDD"=-
  [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\VirtualDeviceDrivers]
  "VDD"=-
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers]
  "VDD"=-
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

 

[Rotten Rebel]

Broni,
I ran the OLT scan with the info inserted in box. After reboot I now have a popup that states:

16 bit Windows Subsystem

SYSTEM\CurrentcontrolSet\Control\VirtualDeviceDrivers.VDD. Virtual Device Driver format in the registry is invalid. Chose "Close" to terminate the application.

2 options are "Close" or "Ignore"


OTL scan results:


All processes killed
========== OTL ==========
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\VirtualDeviceDrivers\\VDD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\VirtualDeviceDrivers\\VDD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\VirtualDeviceDrivers\\VDD deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\\VDD not found.
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Diane
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->FireFox cache emptied: 0 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 49554 bytes

User: XPS 600
->Temp folder emptied: 156615156 bytes
->Temporary Internet Files folder emptied: 2556391 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 48723584 bytes
->Google Chrome cache emptied: 146942552 bytes
->Flash cache emptied: 16927 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 16867 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 339.00 mb


[EMPTYFLASH]

User: All Users

User: Default User
->Flash cache emptied: 0 bytes

User: Diane
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService

User: XPS 600
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.17.3 log created on 12132010_204420

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...

 

[Broni]

Please, re-run script from my reply #30. I want to see, all is gone.

 

[Rotten Rebel]

Broni,
Here is the 2nd scan from SystemLook:

The results are different from the 1st scan.

SystemLook 04.09.10 by jpshortstuff
Log created at 09:43 on 14/12/2010 by XPS 600
Administrator - Elevation successful

========== regfind ==========

Searching for "S32EVNT1.DLL"
No data found.

-= EOF =-


Thanks,

Rotten Rebel

 

[Broni]

Are you still getting startup error?

 

[Rotten Rebel]

Broni,
Yes I still get the popup error upon boot.

 

[Rotten Rebel]

Broni,

Here is a screen shot of the error message I get when computer is booted.

Thanks, Rotten Rebel

 

[Rotten Rebel]

I tried to attach screen shot but said file was too big.

 

[Broni]

I see nothing....LOL

 

[Broni]

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):

 

[Rotten Rebel]

http://www.filedropper.com/popuperror2

 

[Broni]

 

[Broni]

First of all, go back to Device Manager and see, if you can delete those miniports now.

 

[Rotten Rebel]

I still can't uninstall them. Same message as before, they may be needed for boot up.

 

[Broni]

# Start Registry Editor (Regedt32.exe or Regedit.exe).

# Locate and select the following value:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD

# Right click on VDD, click Delete.

# Restart computer.

 

[Rotten Rebel]

I located:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers

but the last part of entry "\VDD" is not there to delete.

Here is screen shot of folder.

http://www.filedropper.com/registryvdd

 

[Broni]

Go back to registry editor.
Navigate to:
Locate and select the following value:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers
Select (one click) VirtualDeviceDrivers.

On the Edit menu, point to New, and then click Multi-string Value.
Type VDD in the Value Name box, and then press ENTER.
Quit Registry Editor.

Restart computer

 

[Rotten Rebel]

That last entry into the registry got rid of the popup error. So it boots without any errors now.

Still can't uninstall the miniports in device mgr though.

I still have not run those last scans you had listed as we ran into error messages and have been addressing them and the miniports.

Awaiting further instructions.

Thanks so much,
Rotten Rebel

 

[Broni]

Good news
Don't worry about those Device Manager entries.
They won't bother anything.

Go ahead with last steps....