TechSpot

Bad_Pool_Header (Win XP Home)

By oxinatah
Nov 15, 2008
  1. Hey guys,

    I've been having some PC issues that have just been snow balling and I can't figure any of it out. It started with random restarts that were getting more and more frequent, and now I can't even logon without getting BSOD.

    The error message reads "Bad_Pool_Header" Also here are the number (not sure which part dictates what the issue is so I'll put in the whole code that I wrote down.

    "0x00000019 (0x00000020, 0x8957C8E8, 0x8957c918, 0x0A060006)

    I would post my dxdiag here, however there seems to be a problem saving it. When I open it the little blue bar in the bottom left hand corner goes almost to the end but won't finish, I try saving the info and it gets stuck on "Direct Show Information"


    Ok well I had to skip Direct Music and Direct show, it encountered errors with those two, however I was able to save it after I waited a while. Here is the file.

    ------------------
    System Information
    ------------------
    Time of this report: 11/15/2008, 03:59:42
    Machine name: JEFFREY
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
    Language: English (Regional Setting: English)
    System Manufacturer: INTEL_
    System Model: DX48BT2_
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz (4 CPUs)
    Memory: 2046MB RAM
    Page File: 192MB used, 3745MB available
    Windows Dir: C:\windows
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
    DxDiag Previously: Crashed in DirectMusic (stage 2) & DirectShow (stage 1)

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
    Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
    Music Tab: No DirectMusic ports were found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Current Mode: 800 x 600 (32 bit) (1Hz)
    Monitor:
    Monitor Max Res:
    Driver Name: vga.dll
    Driver Version: 5.01.2600.0000 (English)
    DDI Version: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 8/12/2004 09:08:22, 9344 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: vga.sys
    Mini VDD Date: 4/13/2008 13:44:40, 20992 bytes
    Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description:
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID:
    Product ID:
    Type:
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Emulation Only
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    -----------
    DirectMusic
    -----------
    DLS Path:
    DLS Version:
    Acceleration: n/a
    Ports: Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1241, 0x1503
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x1241, 0x1503
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x2934
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
    | Driver: usbd.sys, 8/12/2004 09:08:03, 4736 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x1241, 0x1503
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
    |
    + Microsoft USB Laser Mouse 6000 (IntelliPoint)
    | Vendor/Product ID: 0x045E, 0x00F0
    | Matching Device ID: hid\vid_045e&pid_00f0
    | Upper Filters: Point32
    | Service: mouhid
    | Driver: mouhid.sys, 8/17/2001 12:48:00, 12160 bytes
    | Driver: mouclass.sys, 4/13/2008 13:39:48, 23040 bytes
    | Driver: point32.sys, 6/10/2005 04:21:01, 21760 bytes
    | Driver: ipcoin6.dll, 6/10/2005 04:21:01, 94208 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
    | Driver: mouclass.sys, 4/13/2008 13:39:48, 23040 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: , Half Duplex: , Mic:
    DirectPlay Test Result: Not run
    Registry: OK

    -------------------
    DirectPlay Adapters
    -------------------
    DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

    -----------------------
    DirectPlay Voice Codecs
    -----------------------
    Voxware VR12 1.4kbit/s
    Voxware SC06 6.4kbit/s
    Voxware SC03 3.2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s

    -------------------------
    DirectPlay Lobbyable Apps
    -------------------------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 53.6 GB
    Total Space: 143.1 GB
    File System: NTFS
    Model: WDC WD1500ADFD-00NLR5

    Drive: D:
    Model: TOSHIBA CD/DVDW SDR5372V
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

    Drive: E:
    Model: SONY DVD-ROM DDU1615
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

    Drive: F:
    Model: ZT9332J FRX716A SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

    Sorry for it being so long, couldn't figure out how to attach a file after I posted.
     
  2. oxinatah

    oxinatah TS Rookie Topic Starter

    Any suggestions?
     
  3. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Attach some minidumps from c:\windows\minidump. You can attach 5 as they are or zip up half a dozen.
     
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