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Blue screen on vista 32-bits, even after format

By qqt
Mar 11, 2010
  1. Hi guys, i'm having quite trouble since this last tuesday with my PC. Here's the deal:

    It's common for me to leave my PC downloading things while i'm at work and so on. When i came back, i noticed that my PC had restarted and had a blue screen. Ok, no big deal... when it happened again. And again. And again.

    I noticed that windows updated several fixes that day, so i did a system restore to a previous moment, but again i got the blue screen error. Then i formatted my main HD and reinstalled the OS, but the momento i tried to install my WUSB54G Network Adapter, it crashed again. Here is the messages i got the last time it crashed after the format:

    Blue Screen message:

    STOP: 0x000008E (0xC0000005, 0x8E000004, 08EA69CDD, 0x00000000)

    The message i got on the windows star-up (i'm brazilian, so the message is in portuguese):

    Assinatura do problema:
    Nome do Evento de Problema: BlueScreen
    Versão do sistema operacional: 6.0.6000.2.0.0.768.3
    Identificação da Localidade: 1046

    Informações adicionais sobre o problema:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8E000004
    BCP3: 8EA69CDD
    BCP4: 00000000txt
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Arquivos que ajudam a descrever o problema:
    C:\Windows\Minidump\Mini031110-01.dmp
    C:\Users\Jorge\AppData\Local\Temp\WER-45906-0.sysdata.xml
    C:\Users\Jorge\AppData\Local\Temp\WERE7B0.tmp.version.txt

    and i attached the minidump file i got from this.
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Download BlueScreenView
    No installation required.
    Double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
     
  3. qqt

    qqt TS Rookie Topic Starter

    While trying to figure out what happened to it, i got two other blue screens. So, i'll paste all 3 minidumps, ok?

    ==================================================
    Dump File : Mini031110-03.dmp
    Crash Time : 11/03/2010 18:35:28
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x94000002
    Parameter 3 : 0x92076c84
    Parameter 4 : 0x92076980
    Caused By Driver : rt2500usb.sys
    Caused By Address : rt2500usb.sys+bafa
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : G:\Mini031110-03.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6000
    ==================================================

    ==================================================
    Dump File : Mini031110-02.dmp
    Crash Time : 11/03/2010 18:30:18
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : 0x98000000
    Parameter 2 : 0x00000000
    Parameter 3 : 0x98000000
    Parameter 4 : 0x00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+57535
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : G:\Mini031110-02.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6000
    ==================================================

    ==================================================
    Dump File : Mini031110-01.dmp
    Crash Time : 11/03/2010 17:57:48
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x8e000004
    Parameter 3 : 0x8ea69cdd
    Parameter 4 : 0x00000000
    Caused By Driver :
    Caused By Address :
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : G:\Mini031110-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 6000
    ==================================================
     
  4. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Since you formatted and you're still getting errors, I'd suspect some hardware issues.

    A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

    NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

    B. If you have only one RAM stick installed...
    ...run memtest...

    1. Download - Pre-Compiled Bootable ISO (.zip)
    2. Unzip downloaded memtest86+-....iso.zip file.
    3. Inside, you'll find memtest86+-....iso file.
    4. Download, and install ImgBurn: http://www.imgburn.com/
    5. Insert blank CD into your CD drive.
    6. Open ImgBurn, and click on Write image file to disc
    7. Click on Browse for a file... icon:

    [​IMG]

    8. Locate memtest86+-....iso file, and click Open button.
    9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

    [​IMG]

    10. Once the CD is created, boot from it, and memtest will automatically start to run.

    The running program will look something like this depending on the size and number of ram modules installed:


    [​IMG]

    It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

    This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

    [​IMG]

    The following image is the test results area:

    [​IMG]

    The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
     
  5. qqt

    qqt TS Rookie Topic Starter

    Well, I started it a while ago. When i have the results, i'll post it here.

    Thanks for the help.
     
  6. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    OK :).............
     
  7. qqt

    qqt TS Rookie Topic Starter

    Completed it, had 7 passes and no error until now. My HDs are running fine, so i guess it's not them.... any guesses?
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    qqt, Broni - rt2500usb.sys is a Lynksys wireless driver. Just my 2 cents worth...
     
  9. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Yeah route, it may be the issue :)

    Do you mean a driver? Where are you getting it from?
     
  10. qqt

    qqt TS Rookie Topic Starter

    Yup, it's the driver for my WUSB54G that i use to connect to my home network. I downloaded from the the linksysbycisco site, the Vista one.

    What i don't understand is that i have this driver installed for over one year in my PC and never had problems with it, it is my first time having a blue screen on this PC actually.
     
  11. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Is this desktop, or laptop?
    Why not to download the driver from your computer manufacturer site?
     
  12. qqt

    qqt TS Rookie Topic Starter

    it's a desktop, but since i have another PC (the one i'm using right now) and the router is in another room, i use this network adapter. and it is the driver from the computer manufacturer site, official one.
     
  13. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Is it built-in wireless, or a card/dongle?
     
  14. qqt

    qqt TS Rookie Topic Starter

    It's a USB one, i attached a picture of it. I bought a long time ago, and, ironically, i've been wanting to change both my router and NA to a 802.11n one lol.

    Well, i'll try to uninstall the driver and leave it running for a while and see what happens. But i find it quite strange that suddenly started to go crazy like that.
     

    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    The device itself may be going south...
     
  16. qqt

    qqt TS Rookie Topic Starter

    I'll keep the system running without even plugging the device there now that i uninstalled the driver and i'll see what happens. if it is... well, i'll try to find out if the driver went haywire or the Adapter itself is dying.

    Thanks again for the help Broni and Route44
     
  17. Broni

    Broni Malware Annihilator Posts: 52,895   +344

    Sure thing :)
     
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