Blue screen save dump error

By m0421231
Aug 24, 2011
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  1. guys please help my computer always crashes with bluescreen everyday i checked event viewer event 1001 and it says the following
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x31bc2ffc, 0x0000001c, 0x00000000, 0x80502357). A dump was saved in: C:\WINDOWS\Minidump\Mini081711-02.dmp.

    Attached Files:

  2. Modena

    Modena TS Enthusiast Posts: 142

    Well the dump says it was a driver fault related to Firefox. What are the specs of you're system and what OS are you running? Does this crash only seem to happen when running Firefox? If so try uninstalling it and see if that fixes you're BSOD issues.
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    To add to what Modena says, FireFox version 5 had a serious memory leak causing constant freezings of systems. If you haven't already upgrade to version 6 do so. It fixes the memory issue.

    What are you doing when this happens?

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