BSoD 0x000000ce

[Anna Jeff]

"STOP 0x000000ce DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION"
The BSoD has popped up three times in the past two weeks on my laptop. It started after I installed Kaspersky software (and I had to delete Norton/Symantec/and any other virus removal software to do so). I read that Symantec device drivers have been known to cause BSoD. Any help to fix this pain in the *** would be much appreciated!

 

[Tmagic650]

See if there are any minidumps produced...
Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, right-click sending them to a compressed(zipped)folder. Upload that folder as a file here

 

[Anna Jeff]

I hope that was right. :/

 

[Tmagic650]

Looks like a hard drive error. Check the hard drive by going to Computer.Right-click on the C drive, select properties, tools, check now. Put a check mark in both boxes to set a disk check on the next start up

 

[Anna Jeff]

Alrighty. I did that this morning when I started it. Is there anything else to check?

 

[Tmagic650]

Just post any more BSOD's

 

[Anna Jeff]

I had another not too long ago. :/
Not that it makes any difference, but it never seems to happen while I'm on the computer. I'll close my laptop and come back and hour or so later, and as soon as I open it, the BSoD will come up.

 

[Tmagic650]

Maybe the laptop is over-heating...