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BSOD and quick restart

By zdc197911407
Jun 8, 2009
  1. My new Hp 2710p with xp tablet edition intermittently incur the BSOD and restart very quick. I try to disable the aotumatically restart option in the startup and recovery setting, but it dose not stop the quick restart.
    I have sophos anti-virus and kerio-firewall software install.
    Does anyone have any idea regarding this issue and how can I get the BSOD error information?
    Thanks.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    Are there files within the Minidump Folder?
     
  3. zdc197911407

    zdc197911407 TS Rookie Topic Starter

    Thanks. But no "Minidump" folder can be found. I also search the entire drive for *.dmp, But nothing found.
     
  4. schligivitz

    schligivitz TS Rookie

    Have you tried checking the system event log to see what, if any software issues there are?
    You can check it in control panel - Administrative tools - event viewer.
     
  5. zdc197911407

    zdc197911407 TS Rookie Topic Starter

    I did. But no error found near the time of BSOD for both application and system.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    This problem of quick restarts and Blue Screens can be caused by corrupted memory.

    Run Memtest on your RAM. Do not run it for less than 7 Passes. Start it before going to bed and check it the next morning. If you have any errors you have corrupted memory that needs to be replaced.

    The good thing about this test is that it almost immediately takes over long before you would normally begin to load the Windows screen.

    See this link and follow instructions: http://www.techspot.com/vb/topic62524.html

    * Get back to us with the results.
     
  7. zdc197911407

    zdc197911407 TS Rookie Topic Starter

    I will try it later today. But the notebook does not have optical and floppy disk. So I have to try the usb version.
    The BIOS of the notebook has some so-called memort tests and hard drive tests. I have tried them before and got passed results. I also tried the HP online diagnoise hardware tests and the results are normal. I do not know if the memory test you mentioned will check different stuff than the tests I have done, but I will try it.
     
  8. zdc197911407

    zdc197911407 TS Rookie Topic Starter


    I try the test last night. It passed 12 tests without any error. It seems not the memory problem.
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Are you able to boot into Safe Mode?
     
  10. zdc197911407

    zdc197911407 TS Rookie Topic Starter

    Yes.
     
  11. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Good. Try the following two diagnostic steps. You should be able to do both in Safe Mode.

    1. Go to your harddrive manufacturer's website and use their free utility that diagnoses harddrives. Run all the tests.

    2. Run a virus scan. In addition, I also suggest running Eset's NOD32 free online scanner. You'll need to install an Active X but this is safe to do with this software.

    * Get back to us with the results.
     
  12. zdc197911407

    zdc197911407 TS Rookie Topic Starter

    hard drive test and virus loan return normal results.
     
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