BSOD - "Bad Pool Header"

By thrumistyeyes
Mar 10, 2010
  1. Hi! I am running Windows 7 and have been having issues with a bsod of the "Bad Pool Header" variety. It has been happening at least once a day for the past 3 days. I would really appreciate it if someone could please help me with this issue. Thanks!

    PS. I've tried to include my minidump file, but there's a 200kb limit for dmp files and mine is 373.1kb. Can someone please let me know how I can get around the limit so I can post my dmp file.
  2. tehspoon

    tehspoon TS Rookie

    You can download and install winrar. From there you open winrar, select the file you want, then archive. Choose the zip format.
  3. brucethetech

    brucethetech TS Enthusiast Posts: 229

    i doubt .zip and .rar can get that file down to the limit. i've found .uha to shrink it pretty good. otherwise you may need to use sendspace or filehippo
  4. tehspoon

    tehspoon TS Rookie

    You can fit up to 5 minidumps in a .zip.
  5. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17

    Hey guys, thanks for the advice. I've included my minidump in a zip. Thanks again for the quick responses!

    Attached Files:

  6. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17

    No one can help? :(
  7. Broni

    Broni Malware Annihilator Posts: 52,801   +343

    Download BlueScreenView
    No installation required.
    Double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
  8. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17

    the link isn't working :(
  9. Broni

    Broni Malware Annihilator Posts: 52,801   +343

    Works for me, but I'm attaching zipped file.

    Attached Files:

  10. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17


    Dump File : 030810-37190-01.dmp
    Crash Time : 3/8/2010 1:20:25 PM
    Bug Check Code : 0x0000009f
    Parameter 1 : 0x00000003
    Parameter 2 : 0x8584fb60
    Parameter 3 : 0x82b30ae0
    Parameter 4 : 0xd4d085e8
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+dce10
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16481 (win7_gdr.091207-1941)
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Windows\minidump\030810-37190-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
  11. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    This bug check occurs when a driver is in an inconsistent or invalid power state, hence, the device driver do not set the I/O Request Packet (IRP) as "pending" or complete the IRP.

    Can you please give us your system specs including PSU?

    Does it happen when you bring your system out of hibernation / or sleep mode?

    Are you using any external storage device?

    Also do you have any more minidumps? If so, please zip them and post these here.

    In the meanwhile, if you are comfortable enough to try, I would suggest upgrade your motherboard's BIOS.
  12. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17

    It's a HP G60t-200
    CPU: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz
    Motherboard: Wistron 3612
    Ram: 3008 MB
    GPU: Mobile Intel(R) 4 Series Express Chipset Family
    OS: Windows 7 Home Premium 32-bit
    [How do I check for the pc's PSU?]

    I usually get a blue screen when I have more than one program running at the same time (like if I'm playing a video and open up FIrefox). I have also gotten a BSOD a couple of times when I've left my laptop on for an extended period of time (like overnight or while I go to school). And I am using an external device. It's a 500gb 2.5" portable mini hard drive. And, although my pc has experienced more than a few BSODs, when I went into the Minidump folder, there was only the one dmp file.

    PS. I will definitely look into updating my BIOS. Is it very difficult?
  13. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    No, usually HP provide a single executable file to update the motherboard's bios.

    Also update your graphic's drivers.

    Once you have done the above suggested remedies, please hold on for a while, and see how your system behaves.

    If the above doesn't solve your issue, next thing I would ask you to try would be is to disconnect your external hdd, use your notebook for extended periods and see if it crashes again. Please keep us posted though, Regards.
  14. thrumistyeyes

    thrumistyeyes TS Rookie Topic Starter Posts: 17

    Thanks so much for the help. I'll do exactly as you said and see how my system behaves. I'll be sure to post back if there are anymore problems, thanks again!
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