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BSOD BCC code 19

  1. Anyone can help with this BSOD~

    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000003
    BCP2: FFFFF8000300EC40
    BCP3: 0000000000000000
    BCP4: FFFFF8000300EC40
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\110512-22838-01.dmp
    C:\Users\Suzumiya\AppData\Local\Temp\WER-90418-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Thank you
     
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Hi there.

    Here's my quick technical analysis...



    Confused?

    Here we are... a driver needs to be updated. From the looks of it, we'll have to do some searching...


    Driver Verifier:

    In an elevated (run as admin) CMD prompt:
    VERIFIER /FLAGS 1 /ALL
    <reboot>

    Please upload any minidumps from subsequent crashes for analysis.
    Afterwards, when this is all over, go back to default settings by running:
    VERIFIER /RESET
     
  3. suzumiyasaito

    suzumiyasaito TS Rookie Topic Starter

    Thk for fast reply and here is the minidumps file
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

  5. suzumiyasaito

    suzumiyasaito TS Rookie Topic Starter

    Got it Tmagic650 ,will remove the Kingsoft Internet Security. After remove is that compulsory to install another firewall?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

    No, MSE will be enough and Windows 7 has a strong firewall built in
     


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