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BSOD (can't analyze them with Debugging tools)

By freshhh
Feb 17, 2010
  1. Hi there,

    I've got two recents BSOD that I cannot analyze for some reason with Microsoft Debugging Tools - it says i don't have the correct symbols but for others BSOD it has always worked previously... Weird!

    Please let me know what is the guilty!

    CU

    freshhh



    Windows XP PRO x64 SP3 - v5.2, Build 3790 (up to date)

    BIOS : Award ASUS P5N-E SLI ACPI BIOS Revision 0901
    BIOS Type : Award Phoenix - AwardBIOS v6.00PG

    Motherboard : ASUS P5N-E SLI
    Motherboard Chipsets :
    - North Bridge: nVIDIA nForce 650i SLI (C55)
    - South Bridge: nVIDIA nForce 430i (MCP51)
    CPU : Intel QuadCore 6600 CPU 2.40Ghz
    RAM : 4090MB RAM
    GFX : GeForce 8800 GTX
    GFX Driver : NVIDIA GeForce-ION Driver Release 196.21_desktop_winxp_64bit_english_whql
    Motherboard : NVIDIA nForce 650i SLI 15.45_nforce_winxp64_international_whql
    Soundcard : built-in Realtek ALC883 [at] nVIDIA nForce 430i (MCP51) - High Definition Audio Controller PCI
    Soundcard Driver : Realtek High Definition Audio Codecs R2.41
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    That happens occasionally. Go ahead and attach those two minidumps in your next post.
     
  3. freshhh

    freshhh TS Rookie Topic Starter

    ok it's good to know. :)

    BSOD are attached.
     

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    I'm getting the "wrong symbols" also.

    Your error code for both is 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    Unfortunantly both only cite Windows OS drivers as the problem and OS drivers are too usually too general to be of much help. So a few questions...

    1. Are these crashes random or are you doing something specific when they occurred and if so, what?

    2. Have you updated or installed anything hardware, software, and or driver related recently?
     
  5. freshhh

    freshhh TS Rookie Topic Starter

    thanks for your time.

    1. crashes are random

    2.

    - for the first BSOD i was running without firewall & sec. softwares (unintalled Comodo).
    - recently, before the 2nd BSOD i've installed some new softwares : WinPatrol, ESET Firewall (only), Prevx 3.0 Light but no new drivers since a while...

    I've also installed all latest Microsoft patches maybe it's the cause...

    3. memory defective
    i used Memtest86+ a while back & nothing bad was found...
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    First, XP Pro 64 has been well known to have driver issues. It is the proverbial red headed step child of Windows OS versions (though some would claim Vista and others the non-entity called Windows ME).

    Second, competing security software drivers will seriously conflict with each other. Make sure every security software you have uninstalled is truly uninstalled. Even one left over driver will cause issues.

    The Rule: Only one antivirus, firewall, and antispyware at any given time.

    Also, check to see if the recent Windows Update KB977165 has been installed. It is documented that it causes issues with XP.
     
  7. freshhh

    freshhh TS Rookie Topic Starter

    i've this update installed but i'm gonna uninstall WinPatrol & Prevx 3.0 Light only to see if it helps... if not i'll remove the Microsoft update...

    i found a batch file for it in windows directory :

    COPY "C:\WINDOWS\$NtUninstallKB977165$\ntkrnlmp.exe" "c:\windows\driver cache\amd64\ntkrnlmp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB977165$\ntoskrnl.exe.000" "c:\windows\driver cache\amd64\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB977165$\ntoskrnl.exe" "c:\windows\system32\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB977165$\ntkrnlmp.exe" "c:\windows\system32\dllcache\ntkrnlmp.exe"
    COPY "C:\WINDOWS\$NtUninstallKB977165$\ntoskrnl.exe.000" "c:\windows\system32\dllcache\ntoskrnl.exe"
    COPY "C:\WINDOWS\$NtUninstallKB977165$\spuninst\spuninst.txt" "C:\WINDOWS\$NtUninstallKB977165$\spuninst\spuninst.tag"
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

  9. freshhh

    freshhh TS Rookie Topic Starter

    thanks for the link

    i understand it's an important security update, there is a serious vulnerability that this patch fix and i'm not sure surfing without it is safe... i've uninstalled... rebooted & reinstalled the patch... i'll see how things comes... :)
     
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