BSOD Help

By jimtheman
Jul 20, 2008
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  1. I've been getting BSOD errors since last week i ran anti virus programs and nuked the viruses but i still kept getting errors. The errors have been different everytime but the latest one was unexpected kernel trap mode ATMFD.DLL (0x0000007F 0x00000000 0x00000080 0xC0000000). I haven't installed anything before i got the errors.

    My computer specs are

    Microsoft Windows XP Professional Version 2002 Service Pack 2
    Intel(R) Pentium(R) 4 CPU 1.80GHz 1.79 GHz
    384 MB of RAM

    Strangely the BSOD occurs when I stop moving my mouse for about 2 minutes.
    If I do not have a piece of information that might be useful please tell me.
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    So try first with another mouse known to be reliable on other machines, and try that possibly bad mouse on another computer.
  3. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I have tried using my cousin's mouse and my friend's mouse but i still get the BSOD
  4. woody1191

    woody1191 Newcomer, in training Posts: 638

    May i ask do you happen to have Adobe Software on your system, 0x7F errors can be caused by software and the DLL file you listed is part of Adobe.
    Could you possibly try uninstalling it and trying to run the Computer for a bit.
    Also if you recently had Viruses you could go over to the Security Forum and have them check that the system is clean by posting a HiJackThis Log and a Malwarebytes log
  5. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    Yes i have adobe software on my computer adobe flash player activex and plugin, adobe reader 8.1.0 and adobe extended language support font pack. Should i try uninstalling all of them?
  6. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Bosh and Wow, that is a new one on me... every client we have has five or more Adobe products, and we have never seen the error related to ANY Adobe software. A Gurgle search also shows no relationship.
    One way to find out is to upgrade to Adobe Reader 9.0. I'll bet the problem continues. Uninstall all Adobe. I'll bet the problem perpetuates..
    0x0000007F errors usually relate to the Ntoskrnl.exe error, related to hardware. The only software we have seen associated with the error is Symantec Antivirus 8.0.
    Hardware failure, usually memory, is the most common link to the 0x7F errors... Unexpected Kernal Node Trap...
    Run Memtest86 for four hours or 7 passes, which ever is longer, and if that is not it, at least it will rule out one more speculative suggestion.
  7. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    Okay raybay i'll take your suggestion i'll run the memtest 86 for about 4 hours or 7 passes i'll reply back later
  8. woody1191

    woody1191 Newcomer, in training Posts: 638

    Could you try uninstalling the Adobe Extended Language Support Font Pack. And if that doesn't do anything try uninstalling Adobe Reader. If this doesn't return any results and you still have problems then it is more then likely a Hardware problem after that.
    It would simply be easier to rule out the Software option then go onto the long process of testing Hardware. But will see what Memtest86 finds.
  9. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I uninstalled both of the adobe programs but i still got the error so it's probably like you said it's a hardware problem. I burn the memtest iso to a cd and when i put it into the pc it boots up and i see a folder named BOOT. Click the file and there was BOOT (security catalog) and MEMTEST (Infrarecorder disc image) and when i click the memtest it asks me what to run it with, i don't know what to run with it.
  10. woody1191

    woody1191 Newcomer, in training Posts: 638

    It sounds like you haven't burnt the ISO to the disk properly, i haven't bothered burning one for a long time, luckily one of my College Units was about learning a different OS in this case a free Linux OS (Ubuntu) i ordered 1 of the disks, as well as the OS it came with Memtest86 as well so i just use that if i need it (Probably 2 versions behind i think).

    Anyway i would suggest trying to burn it again maybe trying this ISO Recorder download V2 for your OS - http://isorecorder.alexfeinman.com/isorecorder.htm
  11. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    Thanks for the link i'm going to burn it right now and will be testing it shortly.
  12. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I ran memtest86 over the night about 12 hours and when i looked it says there were no errors found.
  13. woody1191

    woody1191 Newcomer, in training Posts: 638

    Ok next try testing your HDD using the Manufacturers test on their website, if you have a Hitachi HDD then i think they don't provide a test.

    If the HDD test returns ok then start looking at the CPU and then the Graphics Card if you have one installed, it might possibly be a onboard one so that would mean you can't test that.

    Use Prime95 for your CPU, download it and use the Test "Small FFT's" that will find any errors for your CPU in a matter of Minutes, try running it for 30mins to 1 hour if it doesn't find an error early on - http://files.extremeoverclocking.com/file.php?f=103
     
  14. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Good! One more worry ruled out...
  15. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I don't know who is the manufacturer of my hard drive. I looked at the hardware manager and i looked at my drive to see details but it doesn't tell me who the manufacturer is. I have a Dell Optiplex GX240
  16. woody1191

    woody1191 Newcomer, in training Posts: 638

    I think your HDD manufacturer is IBM but not sure.

    Try downloading this.
    SIW - http://www.gtopala.com/siw-download.html

    Simply called "System Information for Windows" it will tell you everything about your comp when you either install it or download the standalone version. Go to the Hardware area on the program and it will tell you in there what your HDD manufacturer is.
  17. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I went to storage device and looked at direct access device and got this

    Model IC35L020AVVA07-0
    Interface ATA
    Serial Number VNC104A1C0Z0TA
    Revision VA1OA51A
    Product Id AVVA07-0
    Product Revision VA1O


    system information: manufacturer- dell computer corporation
  18. woody1191

    woody1191 Newcomer, in training Posts: 638

  19. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Take it out and look. Simple. #2 Phillips screw driver. Five minutes work.
  20. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    i downloaded dynamic system analysis and i ran it. It opened cmd and was starting then it suddenly got an error and closed. Went to IMB support and found these two things.

    *Edit: i think this a bad HDD testing application. could anyone give me a link to one that is better?
  21. woody1191

    woody1191 Newcomer, in training Posts: 638

    Thanks for pointing that out raybay totally slipped my mind about just taking it out, would have been the easiest way.

    I'm not quite sure about any other Testing Application to recommend, maybe raybay might have come across 1 that is good.
    Even though it doesn't sound very reliable and i can't make anything out from that .txt file you attached and the .dmp file is pretty much unreadable as shown below, it may still indicate something wrong it should have finished the test, the manufacturer wouldn't provide a bad test or unreliable test.

  22. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    Well i guess i'll put off the HDD test until there is a decent one i can use.
  23. woody1191

    woody1191 Newcomer, in training Posts: 638

    I still feel the HDD is the problem now that the test you ran from IBM turned out errors maybe you could try running chkdsk.

    Supposedly you can use the Hitachi Drive Fitness Test, even though you don't have a Hitachi Drive maybe you could try that as well.
    But i don't think this will work because of the difference of the drives but still try it just out of interest to see if it will work.

    DFT - http://www.hitachigst.com/warranty/jsp/arma22h.jsp
  24. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Hitachi will work fine. Seagate SeaTools will work fine. Chkdsk/? is a standard and necessary tool

    Every manufacturer but Toshiba has a test, and you can use the others on a Toshiba.

    But you do have something peculiar that deserves further examination.
  25. jimtheman

    jimtheman Newcomer, in training Topic Starter Posts: 20

    I'm burning the test on to a disc right now. Guessing that i will have to reboot my computer i will do this tomorrow since it is late. If the HDD test passes with a quick scan that means my hard drive is fine right?
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