TechSpot

BSOD Help

By jimtheman
Jul 20, 2008
  1. woody1191

    woody1191 TS Rookie Posts: 638

    Probably best you do the full test. But yes the quick scan will do if it passes or fails.
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    If it passes the quick test AND it gives you a S.M.A.R.T. "Healthy" report. The long test will give reports of bad sectors, but they are normally found during the formatting process, so Windows will not write or read from those sectors. The long test is very helpful when you are about to attempt a data recovery operation.
     
  3. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    I just did the test today i ran a quick scan a few times and ran the advanced test about 4 times in the end the result was " Operation completed successfully pisposition code 0x00 "
     
  4. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214


    hmm I see that first you tell me it wont work becuase of the brand but now you take my advice lol.

    0x00 mean it is working fine no problems
     
  5. woody1191

    woody1191 TS Rookie Posts: 638

    Yes i decided to take your advice after thinking about it, thinking why shouldn't it work its just like any other HDD test, so now with it having been run i can't doubt it won't work and it has proved the HDD is ok.
    Well thats learnt me something new now thanks :)

    I would now suggest that jimtheman should run Prime95 or Stress Prime for his CPU although it is the most unlikely part to be affected, still to rule another part out would help with RAM and now the HDD being ok by the looks of it.

    Prime95 - http://files.extremeoverclocking.com/file.php?f=103
    Stress Prime - http://sp2004.fre3.com/download.htm
     
  6. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    I'm running prime 95 small FTT's for about 2 hours i'll upload a picture of it.

    [​IMG]
     
  7. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

  8. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    I want to be careful so is it safe and ok to open up the pc while the computer is running?

    P.S in the capblown picture i don't see the difference
     
  9. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Yes, it is do-able, but there is always the risk of a cat sticking her head in, or dropping something in that damages a part... you can open it, unless the board has a safety switch, but I wouldn't leave it off and plugged in.
     
  10. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    I looked at my motherboard and i didn't see any bulging or leaking capacitors. So now what am i supposed to do?
     
  11. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    P.S in the capblown picture i don't see the difference

    look at the tip on goess like this _ the other goes like this ^
     
     
  12. woody1191

    woody1191 TS Rookie Posts: 638

    The only hardware yet to be tested is the Motherboard, Graphics Card and PSU. It looking less and less likely that it is Hardware, Software is still a known cause in the 0x7F error you mentioned in your OP.
    The system would just shut down or restart wouldn't it if the PSU or Motherboard was at fault. I'm thinking the PSU maybe out of the problem because he wouldn't even see the BSOD if it was the PSU, power would be cut and the system wouldn't get chance to show the screen would it

    Did you remove all Adobe Software including the folders like i suggested at the start?
    Have you had any more BSOD's?
    And if so post the errors or MiniDumps on here and any other MiniDumps you may have.
     
  13. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    Okay i looked at it from different angles and didn't see anything bulge up.

    *Edit: i went idle to see what kind of stop messages i got i only observed for a few minutes and i got 4 of them " No more irp stack locations 0x00000035 (0x00000000, missing, 0x00000008, 0xC0000000" " Bad pool header 0x00000019 (0x00000000, missing, 0x00000006 0xC0000000) " Bogus Driver 0x00000099 (0x00000000, missing, 0x00000008, 0xC0000000) " Panic Stack Switch 0x0000002B (0x00000000, missing, 0x00000008, 0xC0000000)"

    the missing part is because it was different every time and i didn't have enough time to get it down since it kept restarting.
     
  14. woody1191

    woody1191 TS Rookie Posts: 638

    Never seen three of those errors, but heres some descriptions.

    0x35 - In theory, this is a driver or other software issue, which encounters a stack problem. In practice, it has historically pointed to a driver problem and also occurs when RAM itself is flawed.

    0x19 - A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the most common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.

    The other 2 are hard to find the 0x99 error is "Invalid Region Or Segment" which i believe would mean the HDD simply the same as the 0x19 error. And 0x2B seems to be a Kernel mode driver problem.

    All errors you listed are associated with Driver Problems.
    Did you get any MiniDumps or happen to catch which driver was cited as the probable cause if any?

    Here are the links for the info, i got those Microsoft Links but they don't look much help really. But it seems RAM, HDD and the OS + Software installed seem to be the problem. I think this is looking to be the HDD and whats on it.
    0x99 Microsoft Article - http://msdn.microsoft.com/en-gb/library/ms795718.aspx
    0x2B Microsoft Article - http://msdn.microsoft.com/en-us/library/ms818941.aspx
    Other 2 Descriptions - http://aumha.org/a/stop.htm

    I would suggest you back-up all important data onto CD's, a external HDD or Memory stick and try reformatting and installing the OS clean and don't install any other software, see if it runs ok if it doesn't then you may need a new HDD.
     
  15. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    So you want me to boot up my windows xp pro service pack 2 cd and install it so it will be all new again? Don't really know about reformatting and stuff since i really never had troubles with my pc. I don't what about minidumps but i only have 1 drive and the total capacity of it is 20 GB
     
  16. woody1191

    woody1191 TS Rookie Posts: 638

    Yes when you put the OS CD in you can format the drive and install XP on it again and then simply install the drivers as well, and see if it runs alright.

    It wouldn't hurt to try since those new errors you posted narrowed down the error from your Original Post. Before we just knew it was a general Hardware or Software error (0x7F), now with these errors you posted it narrows the focus on the parts i mentioned above, instead of earlier where we were just suggesting the general tests to go through everything on the comp.
     
  17. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    I only clean installed the xp disc a few times on my old computer i've never formatted the drive. When the drive is formatted does it show up on the my computer. And i install the driver i go to the manufacturer site and find my specific one?
     
  18. woody1191

    woody1191 TS Rookie Posts: 638

    Ok what you need to do is boot off the OS CD and follow the instructions to format and reinstall the OS.

    Did you get a driver CD with your OS if not then you will have to locate the specific drivers and save them onto a Memory Stick or CD. You can find the drivers on your manufacturers website which i believe is Dell.

    Even better here are the Drivers listed for your system - http://search.euro.dell.com/results...rt=K&~srd=False&ipsys=False&advsrch=False&p=1
     
  19. jimtheman

    jimtheman TS Rookie Topic Starter Posts: 20

    By the driver do you mean the hard drive only or other things like my keyboard, mouse and other things? And by locating the specific drivers mean finding the one i have and find it on the site for the setup? (can you help my locate my drivers?)
     
  20. raybay

    raybay TS Evangelist Posts: 10,716   +6

    No, buy and 80 GB Seagate, Toshiba, or Western Digital drive. 20 GB is practically useless nowadays, and the 80 GB 5400 are as reliable as any drive ever made.
     
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