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BSOD: ntkrnlpa.exe ( nt+27c83 )

By Smarthy
Nov 6, 2008
Topic Status:
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  1. Our windows 2003 server crashed unexpectedly, this is the debugged dump created.
    I don't understand what to do. Can anyone help me?


    Loading Dump File [C:\Crash\10.70.0.18\Mini110508-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image \WINDOWS\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x86 compatible
    Product: Server, suite: TerminalServer
    Kernel base = 0x80800000 PsLoadedModuleList = 0x808a6ea8
    Debug session time: Wed Nov 5 21:04:04.581 2008 (GMT+1)
    System Uptime: 0 days 18:51:58.475
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image \WINDOWS\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    .....................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ......

    Probably caused by : ntkrnlpa.exe ( nt+27c83 )

    Followup: MachineOwner

    Can anyone give me advice on what to do?
    this is a Windows 2003 server

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Hi Smarthy (we need to get that h out of there :) )

    Thanks for posting both the Minidump and the analysis

    Going by just one Minidump, or many even with the same general error.
    Can be a bit difficult.

    It may be best to confirm the basics on this error

    Are all drivers up to date?
    Including the computer Bios revision?
    Has the Bios been set to defaults?
    Have you tested the Ram, or swapped with known working Ram?
    Are all Windows updates complete?
    Have you tried removing running programs? (such as Antivirus or Firewall)
    Are their any other 3rd party programs running?

    These questions do not need to be answered here, but this will certainly give you a grounding to start to analyze your issue.

    Please reply back for more ideas, or more info on when the crash happens, or logs created, things like that :)
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