BSOD on Windows 7 Ultimate 32-bit

By xacex000
May 28, 2011
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  1. Can anyone help me check out what happened ?

    My windows_NT6_BSOD_jcgriff2 file is too big to upload.

    Attached Files:

  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    First thing I can point out to you is that your system is not up to date, you should be on SP1 by now. Switch on Automatic Updates from the Control Panel.

    It is difficult to get a full picture of the problem from just one minidump. If you have any more in the C:/Windows/minidump folder then please zip them into one file and attach to your next post.

    You were using a program called Maplestory when the crash occurred but it only pointed to a windows driver which is unlikely to be the actual cause. The bug check code was 8E which has the following possible causes. Insufficient disk space, Device driver, Video card, BIOS, , Hardware incompatibility, Faulty system service, Memory

    The perfmon file shows a possible fault with a plug & play device.

    I would check all your system drivers are up to date and run a test on your memory with memtest86+, run at least 8 passes on one stick at a time.

    Before running the memory test (disconnect from the power supply and remove the battery if on a laptop) pull out all your memory sticks and clean the contacts with a soft pencil eraser and reseat them.
  3. xacex000

    xacex000 TS Rookie Topic Starter

    Uhm I had already noticed that my system is not up to date moment ago, and I had installed all the updates.

    Here's 1 more minidump file, others are the same.

    Attached Files:

  4. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    This is just the same as the first one. Run through the checks I suggested earlier and see if the memory test finds any faults. Faulty memory is the most likely cause but if that comes up clean the next test will be on all your drivers.
  5. xacex000

    xacex000 TS Rookie Topic Starter

    Can you give me a guide on how to do the memory test? Which one should I download?
  6. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Sorry, I should have included that, here it is.

  7. xacex000

    xacex000 TS Rookie Topic Starter

    I had done the test, there's no error.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, we will have to use a process of elimination.

    Try this guide to make sure you have no defective drivers.

    First, follow this guide to clean out any redundant drivers.

  9. xacex000

    xacex000 TS Rookie Topic Starter

    Ok, I tried the show hidden device and I saw 1 exclaimation mark on a non plug and play drivers I wonder if it's the cause of the problem ?

    I've done the verifier by "Automatically select all drivers installed on this computer" then I keep get BSOD on startup and I manage to get back my system by using system restore in safe mode. Then the minidump files got rolled back too it's gone from my cpu so I can't post it. The BSOD error is like IQRL_NOT_LESS_OR_EQUAL STOP : 0x0000000A .

    Attached Files:

  10. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    You could have gone back into safe mode and just followed the instruction to switch off the verifier. Sorry that was missing from the instruction, I must edit it.

    When you got the blue screen what driver did it name?

    Could you run it again if you didn't make a note of it. Then use safe mode to switch the verifier off if need be.

    What is the non plug & play device with the yellow warning
  11. xacex000

    xacex000 TS Rookie Topic Starter

    I don't see any driver name anywhere on the BSOD. Here's the minidump file.

    By the way, after setting the verifier, I restarted my comp and then my antivirus would detect a application potentially unsafe, it is named as FsUsbService.exe. Then recommended me to run it in sandbox. After that, I'll get BSOD.

    Attached Files:

  12. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    This latest crash dump has supplied some usefull information.

    Do you have anything by this name installed, MobileTop CwService, if so uninstall it. This is connected to FsUsbService.exe

    There is also a problem with "Internet Download Manager", uninstall that also.

    Switch off the verifier and see how it goes.

    Download and run these free programs.
  13. xacex000

    xacex000 TS Rookie Topic Starter

    I don't have MobileTop CwService installed in my computer.

    Did you meant switch on the verifier or switch off ?

    Addon: I forgot to reply your previous post, the the non plug & play device with the yellow warning is MpKsle6771c2b. It's unknown I don't know what it is.
  14. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    MpKsle6771c2b. This is on my PC also, if you right click on it, select properties, under the driver tab it should be disabled. It's nothing to worry about.

    Yes, switch off the Verifier.

    Run the scans and see what they come up with, delete/quarantine any suspicious files they find.

    FsUsbService.exe is a possible infection, Malwarebytes should find and remove it if it is a threat.
  15. xacex000

    xacex000 TS Rookie Topic Starter

    I'm done with all the scans. Infected files are being removed/quarantined.
  16. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    What was found?
  17. xacex000

    xacex000 TS Rookie Topic Starter

    This is the result from malwarebytes.

    Scan type: Quick scan
    Objects scanned: 158915
    Time elapsed: 6 minute(s), 42 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 1
    Registry Keys Infected: 8
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    D:\Thunder\ComDlls\xunleiBHO_Now.dll (Trojan.BHO) -> Delete on reboot.

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\Interface\{988934a4-064b-11d3-bb80-00104b35e7f9} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Interface\{a1dd29ed-2598-48e9-9793-64a9cd08ac94} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Typelib\{87ca3845-37fe-414c-81cf-e08a7d0f6779} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\CLSID\{802f530b-a8f6-4631-ae49-6bacaac6373e} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\CLSID\{889d2feb-5411-4565-8998-1dd2c5261283} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{889d2feb-5411-4565-8998-1dd2c5261283} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{889d2feb-5411-4565-8998-1dd2c5261283} (Trojan.BHO) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{889d2feb-5411-4565-8998-1dd2c5261283} (Trojan.BHO) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    D:\Thunder\ComDlls\xunleiBHO_Now.dll (Trojan.BHO) -> Delete on reboot.
  18. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, that may be the end of your problems, you did reboot to get rid of the last infected file?

    D:\Thunder\ComDlls\xunleiBHO_Now.dll (Trojan.BHO) -> Delete on reboot.

    Just be sure all the Malware has gone run Malwarebytes again on a Full Scan. If it finds more infections keep running it until it shows a clean result.

    Then continue to use your PC and report back if you get any more errors.

    You should also run scans with the other two scanners to check for other possible adware and to clean out all temp files.
  19. xacex000

    xacex000 TS Rookie Topic Starter

    I still get BSOD when playing maplestory.

    Attached Files:

  20. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    If the system is otherwise running fault free than it must be something to do with Maplestory. Try uninstalling and reinstalling it, it could be that the Malware corrupted something in the game.

    I've just done a quick search in respect of this game and there are many other people who have had the same problem. What anti virus do you use and have you got Windows Defender active, Defender has been found to cause a conflict with this game. I have seen some comments linking this game with Malware infections, personally, with all the trouble this game is causing, I would leave it alone.
  21. xacex000

    xacex000 TS Rookie Topic Starter

    I had turned off windows defender and uninstalled my antivirus. Then I reinstall this game, but same BSOD happened.
  22. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    I didn't suggest uninstalling your anti virus as that is asking to be reinfected.

    OK, answer me this, do you get any BSOD's when you do not use the game?

    If your answer is "No" then the problem is quite clearly the game and there is little I can suggest to cure that problem.

    If you type 'Maplestory BSOD' into your browsers search engine you will see a lot of entries for similar problems, have a good read through them as you may find a fix.

    Get your anti virus reinstalled or you will be getting infected again quite quickly.
  23. xacex000

    xacex000 TS Rookie Topic Starter

    Yeah, I had done alot of search before this, still no solution :(

    And I don't get any BSOD if never enter the game.
  24. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, well that just confirms that the problem is the game so I would leave it alone.

    The only other suggestion I have is to run the game using selective start up . this might help to find if there is a system service that is causing a conflict.

    The only other way you are likely to be able to isolate what is causing the BSOD is to do a clean install of Windows 7 and then see if the game will run before you install any other software. Then, install your original software one program at a time and test after each installation is complete.
  25. xacex000

    xacex000 TS Rookie Topic Starter

    Can you tell me which service should I not off to have my internet connection? because I need my internet connection to test if I get BSOD.

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