By dwynne
Jul 4, 2011
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  1. A Dell Latitude D620 running XP Pro with all the latest patches started getting stop 0x0a BSOD errors about a couple of weeks back. Does not fail every day just from time to time. Checkdsk, memory test, virus / malware scans show nothing wrong. Using the 4th parameter from the crash 0x804F11E1 and pstat it looks like the problem is in ntkrnlpa.dll. The other params at crash were 0x00000008, 0x00000002, and 0x00000001.

    Attached are some recent DMP files, can someone look at them and help me figure out the problem?


    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

  3. dwynne

    dwynne TS Rookie Topic Starter

    Thanks for the quick reply. That laptop was runing McAfee Enterprise 8.7i with all the latest patches and updates. I went ahead and move it to 8.8 Enterprise which does not have a system file called mfetdik.sys on it. We should know in a few days if that fixed it or not.

    What do you use the read the DMP files and is it available to the public?

    Thanks again!
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Yes, please keep us updated. And, yes, the tool is quite free to the public to read minidump files. It is called Windows Debugger. What takes a lot of time are the Symbol Packages that come with it that you must download for 2000, XP, Vista, and 7 and in all their flavors.
  5. dwynne

    dwynne TS Rookie Topic Starter

    We can mark it closed, no more BSOD in nearly a week of running the newe McAfee.

    I got the symbols and WD program installed and ran a couple of the dmp files through, it found:

    SYMBOL_NAME: mfetdik+6408

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: mfetdik

    IMAGE_NAME: mfetdik.sys


    FAILURE_BUCKET_ID: 0xA_mfetdik+6408

    BUCKET_ID: 0xA_mfetdik+6408

    as you said it would. So next time I can try to analyze the dmp file myself before I post it :)

    Thanks again!

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