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BSOD please help, minidumps attached

By pacemaker
Nov 4, 2008
  1. If any kind person has a clue how I can prevent these constant blue screens I would be really grateful.

    I have followed all the directions in the "read this before posting minidumps" thread and found no errors, but not too sure how to interpret the Everest results regarding overheating.

    I have also updated my graphics card drivers and sound card drivers, recently done windows update that included SP3. No new hardware added.

    Anyone able to tell me what is causing the problem? Running XP pro.

    Many thanks.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 2 Minidumps:
    make sure you have the latest update for Cubase
    Also note, running CCleaner may fix the issue

    I confirm that you have completed all driver updates

    Please read here on KS.sys: http://support.microsoft.com/kb/812035
     
  3. pacemaker

    pacemaker TS Rookie Topic Starter

    Thanks for they reply, I will find the latest update for cubase.

    I run CCleaner at least once a week, have done it again. Also requested the hotfix for the ks.sys.

    Since posting I have had 2 more blue screens, minidumps attached. Were these caused by the same problems?

    Thanks for your help.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 2 Minidumps:
    Refers to Driver fault
     
  5. pacemaker

    pacemaker TS Rookie Topic Starter

    The hotfix for ks.sys says I have a newer service pack than it will work for.

    When you say have I updated all the drivers which ones do you mean?

    Thanks.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well notiably Sound

    I would uninstall all drivers for your sound card
    Then locate ks.sys and rename it to ks.old
    Then confirm the driver download, and download and install it.

    Now I'm ashamed to say this, so far into the thread, but what computer are we talking about?

    Please put your System Specs information in your Profile

    If you have a brand name computer (like Dell; HP; or other) please place the Computer name & Model number in your Mobo field of your Profile
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please press the GO button, to update all your drivers
    [​IMG]

    Some Service Pack (SP) will pop out a warning message in your default browser, under the address bar
    Click on the message "Install ActiveX Control" to continue the installation.
     
  8. pacemaker

    pacemaker TS Rookie Topic Starter

    Thanks for the info, I will update the sound card drivers again now.

    Regarding the ks.sys, how to I locate the file to rename? When i search the computer for files named ks.sys I get 6 different files with the same name in different locations, most of them in C:\WINDOWS.

    Here is my computer spec:

    Windows XP Pro (SP3)
    2 x Intel Xeon, 3200 Mhz
    ASUS NCCH-DL Motherboard
    Intel Canterwood i875P Chipset
    Award (08/29/05) BIOS
    4GB RAM (DDR SDRAM)
    ATI Radeon 9600 Video Card (2 outputs)
    M-Audio 1010LT Soundcard

    Shall I attach the report summary from EVEREST?
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    No need to attach the report

    Regarding ks.sys, presently leave alone, until last option (usually found C:\WINDOWS\system32\drivers)

    Please continue with the updating of drivers ("Go" button in my last post above)
     
  10. pacemaker

    pacemaker TS Rookie Topic Starter

    So I have updated my sound card drivers, I noticed one of the files replaced was the ks.sys.

    How do I now install the BIOS update? I have downloaded the lastest verison from the ASUS site but I cant find any instructions relating to my model motherboard on the the site.

    NCCHDL1006-002.BIN Do I burn this to CD?

    Many thanks for you help.
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Have the blue screens now gone?

    In relation to the Bios update. Normally I would not recommend this. Many users have incorrectly tried to update their Bios rom, and stopped the Motherboard ever working again. i.e. This area is critical
     
  12. pacemaker

    pacemaker TS Rookie Topic Starter

    No blue sceens for over 24 hours now. Think I will see how it goes for the next few days before attempting a BIOS update.

    Can't thank you enough for your help!
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks for the update :grinthumb
     
  14. pacemaker

    pacemaker TS Rookie Topic Starter

    All was looking good till I turned on the computer today an instantly got a blue sceen, something to do with WIN32K.SYS.

    New minidump attached.
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Still looks like Driver issue
    This one Minidump does not show much really
     
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