BSOD problem not gone after a factory reset

By AJLEO
May 20, 2011
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  1. Hi.

    Recently I managed to get something off the internet which did something to my laptop and it shutdown. It couldnt restart and kept going into auto-repair mode and couldn't find a solution. So I went ahead and did factory default reset (Format harddrive) using the recovery management. Now it allowed it to start up and let me use it. But now I have the the blue screen of death accuring occasionally. I did the factory default reset again just to make sure and it still exists.

    Here is the detail windows gives me of the problem:


    I suspect that the factory default has not managed to delete everything off or this virus has somehow managed to stay there :(

    appreciate some help.

    Thanks in advance.
  2. r3dark

    r3dark Newcomer, in training Posts: 50

    format windows.....


    reinstall the os
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
  4. AJLEO

    AJLEO Newcomer, in training Topic Starter

    Thank you very much for helping sir. Here are the files. I cannot seem to zip the dump files. It says "File not found or no read permission". Im the admin and the file have all the permissions to allow in the properties I checked. I can't link them on their own since they are bigger than 200 kb :(
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    What OS are you running?
  6. AJLEO

    AJLEO Newcomer, in training Topic Starter

    Windows 7. And the laptop is an e-machines.
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

  8. AJLEO

    AJLEO Newcomer, in training Topic Starter

    Ok that still didn't work. But i noticed that there was a lock icon on the minidump folder and it had the option read-only ticked. I tried to unset but it didn't work. I then copied the five recent dumps to another folder and then I managed to zip them :)

    Attached Files:

  9. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Four out of five error codes are 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors.

    The fifth error is 0xA and these are caused either by hardware or faulty drivers.

    In all five minidump files they specifically cite that your registry is missing files. Whatever you downloaded has probably messed with your registry.

    DO NOT use a registry fixer. We at TechSpot strongly argue against using them because they cause more harm than any good you could possibly hope to receive.

    My first, best suggestion is for you to go to our Virus and Malware Removal forum, read and follow the instructions in the UPDATED 8 Step sticky, and then on that forum post the results. Make sure you give them the information as they instruct. You'll get excellent help. Good luck and if you are virus/trojan free we'll take it from there.
  10. AJLEO

    AJLEO Newcomer, in training Topic Starter

    Thanks for helping.

    Just asking if you mean Update 7 step instead of 8? because I could only find Update 7 step on those forums?
  11. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Yes, 7 and not 8. It used to be 8 but Broni and Bobbye (two of the best helpers on TechSpot) are constantly improving their work and advice.
     
  12. Kristy Snyder

    Kristy Snyder Newcomer, in training

    I am having a similar problem. My issue arose when I installed and then uninstalled Adobe Acrobat 7 though. I've attached my most recent dmp files. If anyone can help, I'd greatly appreciate it.
    Thank you,
    Kristy

    Attached Files:

  13. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Hi Kristy, it may be you have some drivers left over (they didn't completely uninstall). Please tell us the reason you uninstalled AA 7. Were you having issues with it installed or only when it was uninstalled?
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    Looks like a problem with Norton. Is your Norton program running or updating properly?
  15. Kristy Snyder

    Kristy Snyder Newcomer, in training

    I had issues with running the program when it was installed. It didn't like that Acrobat Reader X was also on the machine...Acrobat Reader X defaulted to Acrobat 7 Professional and Acrobat 7 Professional wanted to refer me to the newer version on Acrobat Reader. I ended up uninstalling both Acrobat Professional 7 and Acrobat Reader X and then reinstalling Acrobat Reader X.

    That night I got the blue screen of death, and it took me 15 minutes to get the computer to start. I did a system restore to a point the week before I had installed Acrobat 7 Professional and my computer worked ok for about a week. Then I got the blue screen of death again. I got the computer restarted and did another system restore which bought me another week. Then the blue screens became more frequent and the time it took me to get my computer running again became longer so I backed up my files and restore the computer to factory settings.

    After I restored the computer to factory settings, I opted not to do a file restore and installed my non-operating system programs cleanly from manufacturer disc and/or free downloads online. Adobe Acrobat Reader X was one of the programs I installed from the internet. No programs specifically have given me any run errors or shut down unexpectedly.

    It ran fine for about a week. Now it is bringing up the blue screen of death again.

    My Norton is running ok. I have Norton Internet Security 2012 and the definitions are up to date as of 24 minutes ago. When I ran a full system scan earlier today, no viruses came up.

    I went into the BIOS and ran a check on the RAM and hard drive. Both came up clean. The blue screen told me to try adjusting my data caching/mirroring in the BIOS but my system does not have that option available in the BIOS settings or at least it has been made invisible to me.

    My computer is a HP Laptop Model dv6 running Windows 7 64-bit.

    Currently the programs it has installed on it are:

    MS Office 2010 Professional
    MS Visio 2010
    Adobe Photoshop CS6 Extended
    Kompozer (html editing software)
    FileZilla (ftp transfer software)
    Norton Internet Security 2012
    Adobe Acrobat Reader X
    itunes
    AIM Messenger
    Mozilla Firefox
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

  17. Kristy Snyder

    Kristy Snyder Newcomer, in training

    Thank you. I just uninstalled Norton and installed MS Security Essentials. Hopefully that will do the trick. :)
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    Okay Kristy, keep us posted :) I don't really know why NIS has such issues with Windows 7. I have a computer here with McAfee, totally crashed...
     
  19. Kristy Snyder

    Kristy Snyder Newcomer, in training

    It crashed again today. The dmp file is attached. :(

    Attached Files:

  20. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

  21. Kristy Snyder

    Kristy Snyder Newcomer, in training

    Thank you. I ran that. It came back with a "Verification 100% complete." so at least it doesn't look like I need to find the installation disc to manually repair anything which is good because standard prefab laptop procedure, there was no installation disc included with my purchase. Hopefully this will have fixed it....I've never had a computer this messed up before.

    I did save the sfc results just in case it is needed in the future. I have attached it in case it provides any insight that I may have overlooked.

    I really do appreciate you taking the time to help me.

    Thanks again,
    Kristy

    Attached Files:

  22. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,681   +153

    Okay, no problem... good work:)
  23. Kristy Snyder

    Kristy Snyder Newcomer, in training

    It went to the blue screen twice in the past two days. Once last night right before I left for work and once again now when I just tried to sit down and see what was going on with it. The dump files are attached.

    Attached Files:

  24. Zack Thomas

    Zack Thomas Newcomer, in training Posts: 17

    I have gotten BSOD a few times. I tried factory resetting my laptop, but shortly after I got the screen again.. I cant figure out how to show my dump files, I can locate them but I cant get them on this post
  25. Kristy Snyder

    Kristy Snyder Newcomer, in training

    Zack, you need to zip the files before you can attach them. I don't know what will fix your computer specifically, but in my case, I tried all sorts of things and in the end it turned out to be a bad stick of RAM. I hadn't thought that was the case because it passed dozens of diagnostic tests indicating that the RAM was fine but $54 and a new set of RAM later and my computer has been fine for 6+ months.


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