BSOD problem not gone after a factory reset

To post minidumps:
Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here
 
It says file not found or no read permission when I try to zip it.?

Actually, if I try to do it directly from this browser, I don't see any dmp files at all in the minidump folder, but if I just go into my files folder and go into minidump folder, it has 2 files in it, but when I try to zip them it wont let me.. ?
 
I have no idea then.. sorry for the complications, I am not very good with computers, and I just cant figure this out.
 
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