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BSOD threatens to take my soul!

By jligers
Jun 6, 2011
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  1. Please help! I will be eternally grateful and maybe even send a McDonald's gift certificate to anyone that can help me.

    Short version: I try to burn a blu-ray and I get BSoD. Stop: 0x000000c5 (0x0000000000000008, 0000000000000002, 0x0000000000000001, 0xFFFFF80002DFC617). And it says something like collecting data for crash dump.

    Longer Version: It's been doing this for a year or two. It did it for Vista and now I have 7 and nothing has changed. If I have more than a few windows open, I get the same crash/error report.

    Computer specs are: 8GB of RAM, Windows 7, quad processor 2.4 mHz, ATI Radeon HD 2600 PRO.

    I would be eternally grateful!!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    0xC5 errors are usually caused by corrupted drivers. Please do the following...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. jligers

    jligers TS Rookie Topic Starter

    Apologies but the computer is telling me my 269 kb exceeds the 200 kb limit for this type of file.

    Can I email them to you?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Scroll to the bottom the next time you post and notice the Manage Attachments button. It has a Zip option. Zipping will compress said files allowing you to attach them.
     
  5. jligers

    jligers TS Rookie Topic Starter

    Hopefully I did this right. I'm about a 6.5-7 for computer savvy but hadn't ever had to zip before.

    Thanks. Let me know what the next step in this exorcism is.
     

    Attached Files:

  6. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Yes, you zipped correctly. :)

    If you built this system tell us the name of your motherboard.

    If you purchased it, i.e. Dell, HP, etc. please tell us the manufacture.
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Once you find the make of your motherboard go to the manufacture's website, find your exact motherboard model and update the latest wireless drivers from there.

    As per your minidump the issue is with your wireless driver netr28ux.sys. Let us know if this brings stability.
     
  8. jligers

    jligers TS Rookie Topic Starter

    Intel Motherboard
     
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Post and attach all new minidump files on this thread.
     
  10. jligers

    jligers TS Rookie Topic Starter

    Thanks again. Would love for you to wave a cybernetic wand and have this problem solved.
     

    Attached Files:

  11. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Actually, as per your latest minidump your issue is with corrupted memory. I was suspicious of this from the start because almost all your previous minidump files had different error codes which can be a strong indicator of possible bad RAM. Also by the fact that you have had this issue for some time without resolve yet it didn't come up until your latest file.

    Therefore you’ll need to run Memtest on your RAM.

    1. Go to www.memtest.org and download the latest ISO version which is 4.20. It is free and perfectly safe.

    2. Burn ISO to a CD.

    3. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS) The test will take over.


    There is a Tutorial: How to use Memtest in our Guides and Tutorials forum; follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

    Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes (not hours; this test is not measured by hours); the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

    There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    If you have errors you have corrupted memory and it needs to be replaced.

    Step 2 – Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.


    * Get back to us with the results.


    *** If Memtest shows no errors then find the voltage specs of your RAM and compare it to the voltage setting in your BIOS. Do they match?
     
     
  12. jligers

    jligers TS Rookie Topic Starter

    Bios

    SOrry, but I don't know how to set my DVD as first bootable on my BIOS. Thanks
     


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