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BSODs in Windows 7 x64 of a new laptop

By chocobo123
Nov 5, 2010
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  1. Hello everyone

    First post here. So i just bought this new sager NP8850(built on clevo w880cu) laptop. After freshly installed windows 7 ultimate x64, and all the necessary drivers, and some software, I have since encounter 2 BSODs in 24hr period so far, I updated all the driver and even uninstalled some program, still can't find the culprit, can someone here point me in the right direction to get this fix. thanks in advance.

    some laptop info:
    cpu: i-7 840qm
    gpu: gtx 480
    8gb ddr3 1333mhz ram
    intel Calpella Platform with PM55 chipset

    attached are the two .dmp files in zip file, also here's what I got from bluescreenview:

    ntoskrnl.exe ntoskrnl.exe+38ec0 fffff800`02e0d000 fffff800`033e9000 0x005dc000 0x4c1c44a9 6/18/2010 11:16:41 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16617 (win7_gdr.100618-1621) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe


    ntoskrnl.exe ntoskrnl.exe+38ec0 fffff800`02e5a000 fffff800`03436000 0x005dc000 0x4c1c44a9 6/18/2010 11:16:41 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16617 (win7_gdr.100618-1621) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Both error codes are the same 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
    One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause and, of these, memory hardware failures are the most common.

    The problem is the minidumps only cited the core Windows OS driver ntoskrnl.exe as the probable cause but OS drivers are usually too general to be of much diagnostic help. They function more so as saying there is a problem rather than pointing to what the problem is.


    Did this Sagar come with another Windows OS and you decided to do a freshly installed windows 7 ultimate x64?
     
  3. reventon

    reventon TS Rookie

    Hi,

    Try this Microsoft Hot-fix - support.microsoft.com/kb/981180 (sorry about the link, apparently I can't use links in my posts yet).

    If that hot-fix fails to fix things then you will have to uninstall Zone Alarm.

    Zone Alarm Removal tool -> download.zonealarm.com/bin/free/support/cpes_clean.exe (run in Safe Mode without Networking)

    Regards,
    Reventon

    Code:
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Sat Nov  6 13:55:52.078 2010 (GMT+13)
    System Uptime: 0 days 4:17:46.233
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 0000007F
    Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02e45ec0
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Sat Nov  6 00:11:53.800 2010 (GMT+13)
    System Uptime: 0 days 1:57:26.844
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    Bugcheck code 0000007F
    Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02e92ec0
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
     

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