Buyer beware: Some iMacs arriving with broken screens or DOA

[yorro]

Apple are on a seriously slippery slope. And this after the Snow Leopard shenanigans, too.

 

[Kibaruk]

After reading this, maybe a couple containers went around or just moved a little bit and poor packing was the final issue here, no Microsoft conspiracy lol.

Indeed hope they get to the bottom of this.

 

[swilllx2p]

Yeah, Its pretty much got to be poor packaging on Apples part here. Like others have said if you do buy a mac your already paying a premium for the hardware that you get, so can they really not provide a little better packaging for there products?

 

[kimboy]

Apple have decided to take the cheap route (poor packaging and all) to profitability. The problem is that this road can be more expensive than they thought: now they are replacing DOAs and broken screens. A company of Apple's calibre should not be facing such issues. Whoever decided on the type of packaging used needs to get serious.

 

[Didou]

The new packaging is part of Apple's push to be "greener" & has been used for a while now without any problems before. The new iMacs might be bigger (27"/21" instead of 24"/20") but that alone doesn't explain all those failures.

At least they're replacing them without hassle as they should.

 

[RealXboxMaster]

Apple should reconsider repacking their iMac's with better packaging cause services like Fedx,UPS don't give to craps about handling your package.

 

[jazboy]

Good at least they are replacing free of charge. But people who are eagerly waiting for their MAC before Thanksgiving and getting broken MAC, will be disappointed as they have to wait more.

 

[Guest]

Truth hurts.

Supposed Apple quality is a farce.

 

[JMMD]

Pretty poor design or packaging if the screens are coming like that. Maybe someone inside apple is just really angry.

 

[TomSEA]

Countdown before IBM uses this in an "anti-Apple" commercial in 5, 4, 3, 2......

 

[Didou]

I haven't seen IBM ads in years & especially not ones targeting Apple. You might have them confused with Microsoft.

 

[DarKSeeD]

Blame on distribution! I mean, there has to be a point of origin, they didn't go out broken, I guess.

 

[levar]

I think it was due to poor handling, thats just imo but awesome that they will be replaced free of charge

 

[fref]

At least they are recognizing the problem. Imagine having to prove that your brand new iMac arrived with a broken screen after the Purolator guy has already left your place.

 

[Fada]

i am not a fan boy in any way, bugt i used to work for apple up until 1 month ago making these things and there is no way in hell they would leave the factory looking like that, not a chance. its down to shipping, plain and simple.

 

[lfg18]

Ja, i have always believed that Apple products are overpriced, for what you pay for them you should expect to get a top notch product not a broken screen, jaja probably microsoft has something to do with it...

 

[vangrat]

I am going to have to say this looks to me like it is a shipping/handeling problem not an apple packaging problem. It is good of apple to replace these items for free, but I imagine someone somewhere is getting an *** chewing for shipping these through a craptastic courier.

 

[PUTALE]

apple's quality control is sure going downhill recently. Man, I guess since they are dropping their prices by adopting cheaper intel hardwares, they are also drroping their quality controls

 

[Kibaruk]

Leaving asside shipping or handling, the containers normally used are all stacked up in such a way that even if it goes to it's side everything will be just as how it was supossed to be, in the worse case meaning some DOA because of the shakes and probable hits.

The screens broken? I guess if a container was dropped from a certain altitude from a crane or even side to side from a truck, more than someone would have seen it. This must probably be just a matter of poor packaging.

 

[Guest]

Putting glass over the LCD was a stupid design. It makes it hard to see because of glare, adds unnecessary weight and of course, this. They break, very easily.

 

[JudaZ]

fada said:
i am not a fan boy in any way, bugt i used to work for apple up until 1 month ago making these things and there is no way in hell they would leave the factory looking like that, not a chance. its down to shipping, plain and simple.

No actually its down to packaging ... and its not the first time either.

 

[mopar man]

I'm saddened to see that Apple's having a problem like this, but am glad they are making sure they are in the right by fixing it.

and all I can say is... I'm rather disappointed with the fanboys...

 

[jerry53]

im 100% sure that these damages were caused during transit ive seen people handling stuff in courier centers and it brought tears to my eyes

 

[Heretic]

One would think that Mac with super expensive computers would be able to package their products a little better. All it takes is a little styrofoam guys...How much is that stuff again? A few pennies per kilogram? I forget...

 

[WakeMO]

I dont see why you should be worried. If Apple wouldnt replace them then it would be a different story