C:\Windows\svchost.exe.Trojan.Agent causing blue screen and random crashes do not know how to fix

By rlhartzell
Nov 6, 2012
  1. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Let me know if problems resolve after this...

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:


    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:


    Go to Step 4 and under "System Restore" click on Create button:


    Go to Start Repairs tab and click Start button.


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):


    Click on box next to the Restart System when Finished. Then click on Start.
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Hope this is working out. :)
  3. rlhartzell

    rlhartzell TS Rookie Topic Starter Posts: 34

    Hello, I just got done doing this. Am I to post anything back for you to read? So far the computer seems to be working good. But like I said, I just finished with the above directions. Thank you so much for your help so far!!! ;)
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    Let's check for remnants then we'll finish up...

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,283   +49

    How did the online check go?

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