Cannot access any storage drives

[ikiri]

hi all,

Need help...

when i double click my C: or any drive in particular and try to open it,

a autoplay window opens and i am not able to open the drive at all!

Please advise!!!

 

[Spyder_1386]

Hey ikiri

Please follow the 8-step virus removal tool here .... https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/ ... I might be wrong, but i think you might be infected.

Spyder_1386

 

[ikiri]

Hey Spyder,

Thanks for the info... will try it out ^^

 

[kimsland]

I said the same thing a week ago

I'd say he has Malware installed, ask him to go through this: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

 

[Spyder_1386]

lol kimsland... yes you did .... but that was for another thread and it was for his friend's problem hehe

Spyder_1386

 

[kimsland]

Yes but I was just enforcing the issue

It basically helps when I feel I might need to quote the same thing to the same member in another week (from now !)

 

[ikiri]

Thanks for the replies....

One more thing to ask...

I would like to know if the malware/virus is related to this other problem i have:

The computer slows down to the point where moving the mouse smoothly seems impossible when i place in a SD card to my sd card reader...

Is it the same prob?

 

[kimsland]

We cannot say until seeing the logs

Hey ikiri

Please follow the 8-step virus removal tool here .... https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/ ... I might be wrong, but i think you might be infected.

Spyder_1386

See you in a week then :wave:

By the way I won't be checking the logs, as this should have been followed up on you first thread on this two weeks ago

I'm only replying for other support member's sake at that.

@Spyder_1386 do you think you'll be continuing help on this thread ?

I personally say solved :wave:

 

[ikiri]

I did as suggested and have the logs below:

so anything important?

thanks

 

[kimsland]

-> No action taken on MBAM scan, for 80 found issues

Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected. <========= Not Done

Please re-run Malwarebytes
Confirm updated (third tab)
Then do the above quoted message, but this time "Remove all found issues"

Best to uninstall AVG first though

Uninstall your AVG Antivirus
Then run the removal tool
Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Restart

Install Avira free AntiVirus

Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
You need to run this multiple times, until all hidden Malwares are uncovered and removed

 

[kimsland]

Btw, my com just 'recovered' from a Malware infestation, hope this helps

Thanks!

That's great news :grinthumb

Solved