Hello,
When I was running a weekly virus scan today with malwarebytes, it found 1 virus and I selected to fix it. I then decided to run TLC to clear all of my temporary internet files. However, when the computer restarted, the computer displayed a black screen after the windows loading screen finished. I entered safe mode successfully and attempted to follow the 6 step process to obtain the necessary logs to post on your site. However, after a reboot caused by GMER, my computer did not seem to recognize my hard drive anymore: It would display the message: unable to boot from disk - insert cd. I then removed the hard drive to put into an enclosure kit in order to troubleshoot the hd when it is not the main os. When I hooked up the hd to my laptop, the laptop recognized it and installed the necessary software. However, when I then went under my computer, it displayed 2 removable volumes that could not be opened.
I would also like to mention that I had to perform similar actions a couple months back, and you guys were able to help me clean up my system after I was able to get into it...but when I hooked up the hd to my laptop last time, I was able to fix the registry keys and boot back into it...this time I'm not so lucky.
So that is where I am now, and I don't know what to do. If you have any suggestions, I would be very thankful! I guess as a last resort, I could always reformat, but I am trying to avoid that at all costs.
Thank you in advance!
Ken
When I was running a weekly virus scan today with malwarebytes, it found 1 virus and I selected to fix it. I then decided to run TLC to clear all of my temporary internet files. However, when the computer restarted, the computer displayed a black screen after the windows loading screen finished. I entered safe mode successfully and attempted to follow the 6 step process to obtain the necessary logs to post on your site. However, after a reboot caused by GMER, my computer did not seem to recognize my hard drive anymore: It would display the message: unable to boot from disk - insert cd. I then removed the hard drive to put into an enclosure kit in order to troubleshoot the hd when it is not the main os. When I hooked up the hd to my laptop, the laptop recognized it and installed the necessary software. However, when I then went under my computer, it displayed 2 removable volumes that could not be opened.
I would also like to mention that I had to perform similar actions a couple months back, and you guys were able to help me clean up my system after I was able to get into it...but when I hooked up the hd to my laptop last time, I was able to fix the registry keys and boot back into it...this time I'm not so lucky.
So that is where I am now, and I don't know what to do. If you have any suggestions, I would be very thankful! I guess as a last resort, I could always reformat, but I am trying to avoid that at all costs.
Thank you in advance!
Ken