Inactive Cannot connect to internet because of virus

[Kevin007]

Hello

I think that my laptop has a virus; I cannot connect to the internet and It sometime shouts down for no reason. Now it will not connect to the internet. Whenever I try to trouble shout it gives me this message (Windows tried to repair but a problem still exists. There might be a problem with one or more network adapter on this computer) I’ve gone over all trouble shot options on my laptop and nothing works. Pleas help.

Kevin007

 

[Broni]

Welcome aboard

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

=====================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

[Kevin007]

Thanks for getting back to me so soon. I will follow your instruction and run the trouble shot program, I will update you on what happen.

Thanks


Kirt

 

[Kevin007]

i have the logs

Farbar Service Scanner Version: 01-03-2012
Ran by Kirt Brown (administrator) on 13-03-2012 at 17:48:41
Running from "C:\Users\Kirt Brown\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-01-20 22:24] - [2008-01-20 22:24] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys
[2011-06-16 10:19] - [2011-04-21 09:16] - 0273408 ____A (Microsoft Corporation) 48EB99503533C27AC6135648E5474457

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2010-08-12 01:06] - [2010-06-16 11:59] - 0898952 ____A (Microsoft Corporation) 782568AB6A43160A159B6215B70BCCE9

C:\Windows\system32\dnsrslvr.dll
[2011-04-15 01:28] - [2011-03-02 10:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D

C:\Windows\system32\mpssvc.dll
[2008-01-20 22:24] - [2008-01-20 22:24] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2008-01-20 22:23] - [2008-01-20 22:23] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe
[2008-01-20 22:23] - [2008-01-20 22:23] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23

C:\Windows\system32\wscsvc.dll
[2008-01-20 22:23] - [2008-01-20 22:23] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C

C:\Windows\system32\wbem\WMIsvc.dll
[2008-01-20 22:24] - [2008-01-20 22:24] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5

C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2008-01-20 22:25] - [2008-01-20 22:25] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D

C:\Windows\system32\es.dll
[2008-10-26 11:58] - [2008-04-18 01:48] - 0269312 ____A (Microsoft Corporation) 3CB3343D720168B575133A0A20DC2465

C:\Windows\system32\cryptsvc.dll
[2008-01-20 22:24] - [2008-01-20 22:24] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2009-04-17 00:44] - [2009-03-03 00:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830



**** End of log ****

 

[Broni]

The above looks good.
I don't think we're dealing with any infection here.

I suggest you start new topic in Windows forum.

 

[Kevin007]

whats happening

What’s happening with my laptop?

Why does it shot down by itself?

 

[Broni]

I suggest you start new topic in Windows forum.

....