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Cannot connect to the Internet after reinstalling XP

Discussion in 'Windows OS' started by anna29maria, Sep 30, 2009.

  1. anna29maria Newcomer, in training

    I dont use the router since this whole problem began. I just unplug the cable form one to other or use my BB when I need the internet. Anyway, I power cycled my cable modem and still got the same message.
  2. LookinAround TechSpot Chancellor Posts: 7,677   +39

    On the problem computer, click Start->Run, then copy/paste the command line below.
    Code:
    cmd /c ipconfig /all > "%userprofile%\desktop\ipconfig.txt"
    The command will put an ipconfig.txt file on your desktop. Please attach it to your next post
  3. anna29maria Newcomer, in training

    OK. This is what I got:

    Windows IP Configuration



    Host Name . . . . . . . . . . . . : amscomputer

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Local Area Connection 2:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapter(LNE100TX v4) #2

    Physical Address. . . . . . . . . : 00-0C-41-F0-53-6F

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Autoconfiguration IP Address. . . : 169.254.42.198

    Subnet Mask . . . . . . . . . . . : 255.255.0.0

    Default Gateway . . . . . . . . . :
  4. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Hmm... your ipconfig info looks OK. So here's some recommendations / things to try

    1. Power cycle the cable modem again to force a reset at the ISP end. This time leave cable modem powered off about 10-15 minutes. Then try again

    2. You can manually try to renew the computer's IP address to see if it works and what error message by
    > Click Start->Run, enter cmd to open a command prompt window
    > In command prompt window enter
    Code:
    ipconfig /release
    > Then enter
    Code:
    ipconfig /renew
    3. Uninstall and reinstall your Network Adapter driver (this will also reset all the default settings for the adapter on your computer)
    > Find the network adapter entry in Device Manager, rt click Uninstall
    > If you now look under Network Connections, the LAN connection will no longer appear
    > Now download and reinstall the network driver for your computer and try again

    Let us know.... If above still doesn't help, you may need to get a new adapter and you should still follow up to get that USB controller issue fixed
    See How to Reinstall Your USB Controllers and Motherboard Chipset Drivers

    /* edit */
    btw.. you've also tried using a different ethernet cable?

    /* edit2 */
    And since you just reinstalled Windows, is probably not the problem, but you might also want to look at these
    How to reset Internet Protocol (TCP/IP)
    How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista
  5. LookinAround TechSpot Chancellor Posts: 7,677   +39

    btw.. just a comment for anyone reading this thread

    I have seen, on occasion, some computers with internal network cards that connect to USB (internally) vs PCI (as most internal network cards do).

    Which is interesting in this thread since the USB controller has a driver problem. However, the ipconfig /all data indicates a Linksys LNE100TX. And i checked and this Linksys is indeed PCI connected.

    But just fyi.. is good to be aware that some internal network cards may connect USB (not often but can occur)
  6. anna29maria Newcomer, in training

    Success!

    Finally, with option #3. Which I wouldnt have thought of since I just reinstalled it when I switched slots. Thanks for sticking with me. You rock!

    Now onto all of the XP updates.....if I crash you'll be the first to hear it.

    Thanks again!
    AM
     
  7. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Thanks for the update (and the good news! :grinthumb)

    Be sure to click Custom when running Windows Updates. Install all the Hardware Optional updates it provides (software optional updates are your choice). Keep repeating till it finally says no more updates.
  8. anna29maria Newcomer, in training

    So after all that I'm going to have go through the whole thing again because I already got a virus. The only things I installed were the msupdates, sybot and avg so I'm truly at a loss. Damn, damn, damn. If I had the $$$ I'd get a mac and be done with getting malware so often. Anyway, any suggestions for free anti spyware?
  9. Bobbye Helper on the Fringe Posts: 16,406   +16

    Okay, just so you know, You don't have to intentionally install anything to get a virus or other malware! Let's have a talk about what security programs you're using:

    1. You need one good regularly updating antivirus program. AVG is not among the best. Maybe the v9 will be better, but in the meantime, if you have the free AVG, trade it in for one of these other AV programs:

    Both of the following programs are free and known to be good:
    Avira Free
    Avast Home
    Please reboot the system after the installation is complete.

    Once the programs is installed, you should check for updates immediately and then run a full system scan. This will help to make sure the program is configured and working properly and alert you to any viruses that might be on the system as a result of not having a functional AV.

    2. You should have a bi-directional firewall:
    A firewall is an important part of "layered security" in addition to an antivirus and anti-malware program for spyware/adware.
    • It can be a software program (Windows firewall, Comodo firewall, Zone Alarm firewall)
    • or hardware (as in a router) that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet.
    • If you have a bi-directional firewall, it will 'listen' at both the ports coming in and the ports going out. The means that if malware does get on the system and tries to access the internet from within your system, it will be blocked.

    I recommend either of these software firewalls.- both are free:
    You should have only one software firewall. You may also use a router. Most routers have a hardware firewall in them. You can use both hardware and software firewalls together, but use only one software firewall.

    Please use the site addresses I have given. They are for the free versions, firewall only. Some companies have bundled programs.

    3.You should have at least 2 anti-malware (spyware/adware) programs.
    I recommend the following- free and good:
    • Spywareblaster:
    • SpywareBlaster protects against bad ActiveX. It places kill bits to stop bad Active X controls from being installed. Remember to update it regularly.
    • IE/Spyad
    • This places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts files This replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    • Google Toolbar Get the free google toolbar to help stop pop up windows.

    If you would like to begin on this and check your system for malware now, please move over to the Virus and Malware Forum. Follow the steps HERE.

    Then attach the logs from Malwarebytes and Superantispyware and Paste the HijackThis log in the reply.