Cannot get on Web ip

By deseraligears
Jun 18, 2008
Topic Status:
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  1. have recently not been able to log on web that is the router serches but that it it keeps serching for internet connection!!! When I went into computer info I noticed that
    my ip address is all zeroes! So how do i get it back and regain internet . have a connection but it is not allowing me to access. its a Dell Insprion .
    1701 How did this ahppen and what do I need to do Comcast is ISP. Thanks as always
  2. NetCablesPlus

    NetCablesPlus TechSpot Maniac Posts: 480

    I would start by calling Comcast and having them verify that they can ping your modem from their offices. The next step would be for you to look at the Router admin screens and see if it is communicating with the modem, receiving an IP address, etc. Once you have seen that those two devices are working properly, it is time to check the settings on your PC, make sure that DHCP is enabled, etc.
  3. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    dhcp

    how would how check that and if not enabled is there an option, ? is it in control panel thanks
  4. jobeard

    jobeard TS Ambassador Posts: 13,290   +281

    connect your system directly to the modem and try again.
  5. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    internet

    Would have been possible to somehow erase or corrupted my IP address if so how would you restore? Thanks as always
  6. insoman

    insoman Newcomer, in training Posts: 158

    At your own risk

    * Go to the Start Menu, type cmd and right click or (Ctrl + Shift and hit Enter), and select "Run As Administrator"
    * Type the following commands, each followed by pressing enter.

    o ipconfig /flushdns
    o nbtstat -R
    o nbtstat -RR
    o netsh int reset all
    o netsh int ip reset
    o netsh winsock reset

    Or another helpful command:

    * netsh interface tcp set global autotuninglevel=disabled
  7. insoman

    insoman Newcomer, in training Posts: 158

    or unplug you router and plug it back in
  8. jobeard

    jobeard TS Ambassador Posts: 13,290   +281

    seems many forget to also recycle the DNS Client service
  9. insoman

    insoman Newcomer, in training Posts: 158

    I live in a goldfish bowl
  10. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    Thanks and I will give it a try
  11. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    Thanks did command no connection and when in my computer signal strength good no Ip address showing 00 00 00000 is what it shows thoughts?
     
  12. insoman

    insoman Newcomer, in training Posts: 158

    what type of router do you have?
  13. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    linksy not sure of # not at home
  14. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    heres what I get when as reason for problem "the IP address lease 0.0.0.0. for network card with address 011 etc has been denied by dhcp server " 192 etc
    (the DHCP server senta DHCPNACK Message)
    next question does Microsoft active sync 4.0 have anything to do with this????
  15. insoman

    insoman Newcomer, in training Posts: 158

    your router should be acting as your DHCP server - Check this. Check to see that you have unchecked the address option for you network card - go to properties of network (LAN or whatever you are using) under networking click configure under the network card then advanced - you should see it in there. active sync shouldn't effect it but uninstall it just to be sure.
  16. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    Thanks but cannot seem to find the lan setting you describe I did go into network connections and there was one uncheck for adapter 1394 since I am not at my wireless location I will not know until I get home let you know thanks
  17. jobeard

    jobeard TS Ambassador Posts: 13,290   +281

    this is the Firewire adaptor, not the Ethernet :(

    get your device manager
    right click My Computer->manage->Device Mgr
    expand the [+] Network Adapters​
    the 1394 will show up --- what else is there? Any yellow/red marks? if so
    you need to get the driver for that device
  18. insoman

    insoman Newcomer, in training Posts: 158

    go to control panel then network connections. what (other than 1394) do you see?
  19. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    IP

    ok again thanks ,
    in device manager the following
    1394 Net Adapter Dell Wireless ok
    1390 wlanminicard ok

    here are the other devices
    Basic System Device x 3 yellow question mark
    Erthnet Controller yellow question mark?
    video controller yellow question mark?
    (vga compatible)
    infared devices serial cable using irda protocol yellow exclamation point thanks
  20. silvermachine

    silvermachine Newcomer, in training

    Silly Question but have you attempted a simple reset there will be a button or pin hole to push and then tell the router which ISP you have i.e. Tiscali, BT etc using your setup info and password you got off them to reinstal it. My Router forgot where it was and who it talked to during my rewire and this fixed it.
    good luck
  21. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    Have not tried to reset but will try how do I reinstall the yellow highlights described? Thanks
  22. insoman

    insoman Newcomer, in training Posts: 158

    you need the device drivers for all yellow question marks or exclamations. download the newest and install.
  23. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    Thanks can I download from tech spot saw a fix at the downloads the seemed to have the answer ! From Mark ?
    Thanks as always I owe you a beer !
  24. insoman

    insoman Newcomer, in training Posts: 158

    don't forget to make sure your chipset drivers are up to date also
  25. deseraligears

    deseraligears TechSpot Enthusiast Topic Starter Posts: 155

    ip

    Chipset can you tell me how to access?
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