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Cannot install MBAM or Avira

By ozmuse
Aug 28, 2009
  1. Hi - hoping someone can help me ...my daughter's laptop is a Sony Vaio with Vista.
    Is having severe problems and is virtually only usable in safe mode.

    I tried running the 8 steps virus removal process but the following happens:

    Step 1 - Run virus scanner ...Norton's would not complete the scan - hangs - left running for hours.No joy Tried to install Avira but this would not install. Says Search Indexer has stopped working and cannot find the file looking for - message ...fix hard disc.
    Tried running disc error checking tool in Vista - didn't help.

    Tried to install MalwareBytes - this won't install either. Get messages about Microsoft Register Server has stopped working. Tried renaming mbam but that did not help.

    Not sure what to do.

    Thanks
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Remove Norton entirely. It may be corrupt, and retry the scans
     
  3. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    Thanks Tmagic650 - I am trying to do that, but it won't uninstall ? Am using the Add/Remove Programs but nothing happens when try uninstall - just stays there
     
  4. strategic

    strategic TechSpot Paladin Posts: 1,020

  5. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    Thanks for that....that also won't seem to work...downloaded and when try to run it, it hangs, and there are no instructions or messages come up.
     
  6. strategic

    strategic TechSpot Paladin Posts: 1,020

    What version of Norton do you have?
    You may just need a different removal tool.
     
  7. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    Hi is Norton Internet Security 2007.2
     
  8. captaincranky

    captaincranky TechSpot Addict Posts: 11,668   +1,871

    Have you tried the uninstaller in safe mode? Certain programs can't be stopped in normal mode, and can't be removed while running.
     
  9. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    yes, thanks, we tried in safe mode but norton's just will not uninstall
     
  10. strategic

    strategic TechSpot Paladin Posts: 1,020

  11. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    Thanks for that ..unfortunately this wouldn't work either - hangs - no instruction window appears , nothing happens, even though task manager indicates it is running - and it just keeps running..
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Your going to have to reinstall Windows fresh
     
  13. ozmuse

    ozmuse TS Rookie Topic Starter Posts: 40

    Was worried that might be required....the laptop came with Window Vista and Norton's pre installed and no discs...so not sure what to do
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Take it to a computer savvy friend or to a computer repair shop and let them reinstall Windows for you
     
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