Hi - hoping someone can help me ...my daughter's laptop is a Sony Vaio with Vista.
Is having severe problems and is virtually only usable in safe mode.
I tried running the 8 steps virus removal process but the following happens:
Step 1 - Run virus scanner ...Norton's would not complete the scan - hangs - left running for hours.No joy Tried to install Avira but this would not install. Says Search Indexer has stopped working and cannot find the file looking for - message ...fix hard disc.
Tried running disc error checking tool in Vista - didn't help.
Tried to install MalwareBytes - this won't install either. Get messages about Microsoft Register Server has stopped working. Tried renaming mbam but that did not help.
Not sure what to do.
Thanks
Is having severe problems and is virtually only usable in safe mode.
I tried running the 8 steps virus removal process but the following happens:
Step 1 - Run virus scanner ...Norton's would not complete the scan - hangs - left running for hours.No joy Tried to install Avira but this would not install. Says Search Indexer has stopped working and cannot find the file looking for - message ...fix hard disc.
Tried running disc error checking tool in Vista - didn't help.
Tried to install MalwareBytes - this won't install either. Get messages about Microsoft Register Server has stopped working. Tried renaming mbam but that did not help.
Not sure what to do.
Thanks