O/S System Windows XP Home
When I tried to replace the existing CD_RW with a newer DVD_RW Optical Drive the Hardware manager appeared with the following message.
Welcome to the Found New Hardware Wizard and showed the new drive correctly as NEC DVD_RW ND_4550A.
It then proceeded to load the Software wizard but was unable to locate this and came up with the following message.
Cannot Install the Hardware
The hardware was not installed because the Wizard cannot find the necessary software.
I visited the manufacturers site and they informed me that there isn't any special software and that the drivers on Windows should work without any problems. I must mention that the original drive was not faulty but we wanted to replace it with a DVD type. I also reinstalled the original drive and that works fine finding the original software straight away.
With the DVD refited I went through the process again with the same results and found that if I just cancelled the messages that the DVD would read any disk with no problem.
I looked in the Device Manager and this informed me that the drive was showing correctly and that it was working. I also looked at the driver files and these were the same files as appear for the original drive and are, cdrom.sys, imap.sys, redbook.sys.
I also checked in the registry for any Lowerfilters or Upperfilters under the subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
There was no entries.
I have also tried to pull the driver files directly from the Windows XP Disc.
Can anyone help me to stop the messages regarding this change in hardware appearing everytime the computer is turned on.
When I tried to replace the existing CD_RW with a newer DVD_RW Optical Drive the Hardware manager appeared with the following message.
Welcome to the Found New Hardware Wizard and showed the new drive correctly as NEC DVD_RW ND_4550A.
It then proceeded to load the Software wizard but was unable to locate this and came up with the following message.
Cannot Install the Hardware
The hardware was not installed because the Wizard cannot find the necessary software.
I visited the manufacturers site and they informed me that there isn't any special software and that the drivers on Windows should work without any problems. I must mention that the original drive was not faulty but we wanted to replace it with a DVD type. I also reinstalled the original drive and that works fine finding the original software straight away.
With the DVD refited I went through the process again with the same results and found that if I just cancelled the messages that the DVD would read any disk with no problem.
I looked in the Device Manager and this informed me that the drive was showing correctly and that it was working. I also looked at the driver files and these were the same files as appear for the original drive and are, cdrom.sys, imap.sys, redbook.sys.
I also checked in the registry for any Lowerfilters or Upperfilters under the subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
There was no entries.
I have also tried to pull the driver files directly from the Windows XP Disc.
Can anyone help me to stop the messages regarding this change in hardware appearing everytime the computer is turned on.