TechSpot

Can't doubleclick, can't System Restore, no Control Panel, can't open some prgms.

Solved
By jfringer
Mar 2, 2013
  1. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Very well. Keep me posted.
     
  2. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    OK, I'll post on Friday if Dell ships it like they promised.
     
  3. Broni

    Broni Malware Annihilator Posts: 48,033   +271

  4. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    I ran Windows Repair, but couldn't find this folder: "C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs", and there is no log file dated today or yesterday. Am updating Adobe & Java now. Everything seems to be working!
     
  5. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    Can you please tell me (again) what cleanup programs to run--to keep my PC running efficiently, and to prevent this from happening again? I have Secunia PSI, SuperAntiSpyware, and CCleaner. Am afraid to install Advanced SystemCare again. How often should I run Secunia PSI, SuperAntiSpyware, TFC by OldTimer, Smart Defrag, Avast's virus scan, Antimalwarebytes, etc.? Running some of those programs (like Secunia PSI) seems to take too long.
    Thanks a lot,
    John
     
  6. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Good news :)

    Stay away!
    Registry cleaners/optimizers are not recommended for several reasons:

    • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

      The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
    • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
    • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
    • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
    • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
    Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


    =================================

    As for your other questions, tips are listed below....

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
     
  7. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: John Fringer
    ->Temp folder emptied: 944629 bytes
    ->Temporary Internet Files folder emptied: 30351425 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 1542 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix 2
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix.D3BJHC91
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Java cache emptied: 0 bytes

    User: TEMP
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 20093 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 30.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: John Fringer
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix 2
    ->Flash cache emptied: 0 bytes

    User: NRC Citrix.D3BJHC91
    ->Flash cache emptied: 0 bytes

    User: Owner

    User: TEMP

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Default User

    User: John Fringer
    ->Java cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: NRC Citrix

    User: NRC Citrix 2

    User: NRC Citrix.D3BJHC91
    ->Java cache emptied: 0 bytes

    User: Owner
    ->Java cache emptied: 0 bytes

    User: TEMP

    Total Java Files Cleaned = 0.00 mb

    Error creating restore point.

    OTL by OldTimer - Version 3.2.69.0 log created on 03102013_110152
    Files\Folders moved on Reboot...
    C:\Documents and Settings\John Fringer\Local Settings\Temporary Internet Files\Content.IE5\CMZY3FON\page-3[2].htm moved successfully.
    C:\Documents and Settings\John Fringer\Local Settings\Temporary Internet Files\Content.IE5\3VOUL5NR\partner[1].htm moved successfully.
    C:\Documents and Settings\John Fringer\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
    File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.
    File\Folder C:\WINDOWS\temp\usgthrsvc\Perflib_Perfdata_f10.dat not found!
    PendingFileRenameOperations files...
    Registry entries deleted on Reboot...
     
  8. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    Should I worry about not getting the Windows Repair log after doing Windows Repair?
     
  9. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    Followed all your instructions. Startup seems kind of slow, otherwise computer is working fine. Will doing a Defrag help with that slowness? Should I do a "Defrag and Fully Optimize" with Iobit's Smart Defrag 2?
    Thanks a lot for your help!
    John
     
  10. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Go ahead with defrag.
    It won't hurt anything.
     
  11. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    The issue seems to be resolved.
     
     
  12. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    Yes, it is. My computer works great!
     
  13. Broni

    Broni Malware Annihilator Posts: 48,033   +271

  14. jfringer

    jfringer TS Rookie Topic Starter Posts: 59

    My computer still works great. Would you recommend Google Chrome over IE8?
    Thanks
     
  15. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Browser is a matter of a personal choice.
    Whatever you like better.
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.