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Can't seem to clean rootkit rikvm

Solved
By Brianneedshelp
Mar 2, 2012
  1. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

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  2. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    </Product>-<Product ID="72"><ProductName>Microsoft Silverlight 4 SDK</ProductName><Version>4.0.50826.0</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="73"><ProductName>HP Customer Experience Enhancements</ProductName><Version>6.0.1.7</Version><InstallLocation>C:\Program Files (x86)\</InstallLocation><InstallDate>20101104</InstallDate><Publisher>Hewlett-Packard</Publisher><UninstallPath/></Product>-<Product ID="74"><ProductName>Microsoft SQL Server 2008 R2 Transact-SQL Language Service</ProductName><Version>10.50.1750.9</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="75"><ProductName>Windows Live Installer</ProductName><Version>15.4.3502.0922</Version><InstallLocation/><InstallDate>20120129</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="76"><ProductName>Microsoft Visual Studio 2010 SharePoint Developer Tools</ProductName><Version>10.0.40219</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="77"><ProductName>Microsoft Sync Framework SDK v1.0 SP1</ProductName><Version>1.0.3010.0</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="78"><ProductName>RoxioNow Player</ProductName><Version>1.9.5.101</Version><InstallLocation>C:\Program Files (x86)\Roxio\</InstallLocation><InstallDate>20110228</InstallDate><Publisher>RoxioNow</Publisher><UninstallPath/></Product>-<Product ID="79"><ProductName>Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU</ProductName><Version>4.0.8080.0</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="80"><ProductName>HP MovieStore</ProductName><Version>1.0.023</Version><InstallLocation>C:\Program Files (x86)\Hewlett-Packard\MediaSmart\</InstallLocation><InstallDate>20110228</InstallDate><Publisher>Hewlett-Packard</Publisher><UninstallPath/></Product>-<Product ID="81"><ProductName>Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools</ProductName><Version>10.0.40219</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="82"><ProductName>Microsoft ASP.NET MVC 2</ProductName><Version>2.0.50217.0</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="83"><ProductName>CCC Help English</ProductName><Version>2010.0909.1411.23625</Version><InstallLocation>C:\Program Files (x86)\ATI Technologies\</InstallLocation><InstallDate>20110228</InstallDate><Publisher>ATI</Publisher><UninstallPath/></Product>-<Product ID="84"><ProductName>Windows Live Movie Maker</ProductName><Version>15.4.3502.0922</Version><InstallLocation/><InstallDate>20120129</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="85"><ProductName>Dotfuscator Software Services - 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  3. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    <UninstallPath/></Product>-<Product ID="150"><ProductName>Microsoft SQL Server 2008 R2 Data-Tier Application Project</ProductName><Version>10.50.1750.9</Version><InstallLocation/><InstallDate>20111025</InstallDate><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="151"><ProductName>QuickTime</ProductName><Version>7.71.80.42</Version><InstallLocation>C:\Program Files (x86)\QuickTime\</InstallLocation><InstallDate>20111031</InstallDate><Publisher>Apple Inc.</Publisher><UninstallPath/></Product>-<Product ID="152"><ProductName>Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2280741)</ProductName><Version>1</Version><InstallLocation/><InstallDate/><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product ID="153"><ProductName>Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2284668)</ProductName><Version>1</Version><InstallLocation/><InstallDate/><Publisher>Microsoft Corporation</Publisher><UninstallPath/></Product>-<Product 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  4. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    last one the end

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ID="1"><IPAddress>127.0.0.1</IPAddress><Host>localhost</Host></Mapping></HOSTS_FILE_ENTRIES>-<BROWSERS_INSTALLED Default="IEXPLORE.EXE">-<Browser ID="01"><Name>Mozilla Firefox</Name><Path>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Path></Browser>-<Browser ID="02"><Name>Internet Explorer</Name><Path>"C:\Program Files (x86)\Internet Explorer\iexplore.exe"</Path></Browser></BROWSERS_INSTALLED></Inspect>-<Analyze DateAndTime="Saturday, 03 March 2012 Time: 16:26">-<Infections_Detected><DRIVERS Count="0"/><SERVICES Count="0"/><PROCESSES Count="0"/><LAYERED_SERVICE_PROVIDERS Count="0"/><DESKTOP_SHORTCUTS Count="0"/><AUTORUN_FILES Count="0"/><STARTUP_ITEMS Count="0"/><BROWSER_HELPER_OBJECTS Count="0"/><BROWSER_TOOLBARS Count="0"/><BROWSER_PLUGINS Count="0"/><SHELL_EXTENSIONS Count="0"/><EXPLORER_PLUGINS Count="0"/><DIRECTORIES Count="0"/>-<FILES Count="1">-<File ID="1">-<File_Information><Path>C:\Windows\system32\Drivers\rikvm_C6F09094.sys</Path><FileVersion><></FileVersion><ProductVersion><></ProductVersion><ProductName><></ProductName><Company><></Company><Copyrights><></Copyrights><MD5><></MD5><SHA256><></SHA256><FileSize><></FileSize></File_Information>-<SideEffects Count="1"><File>C:\Windows\system32\Drivers\rikvm_C6F09094.sys</File></SideEffects></File></FILES><SYSTEM_SETTINGS Count="0"/></Infections_Detected></Analyze></Session0></Norton_Power_Eraser_Information>
     
  5. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    would you like me to??

    would you like me to post just the part that contain the line for rikvn??? the log was made by nortan as htlm not txt
     
  6. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    sorry mistyped

    rikvm not rikvn sorry for that I can cut & past just the part if you want?

    thanks for your help so far very appreciative
     
  7. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    here is just the rikvm

    </File>-<File ID="78">-<File_Information><Path>C:\Windows\system32\Drivers\rikvm_C6F09094.sys</Path><FileVersion><></FileVersion><ProductVersion><></ProductVersion><ProductName><></ProductName><Company><></Company><Copyrights><></Copyrights><MD5><></MD5><SHA256><></SHA256><FileSize><></FileSize></File_Information>-<SideEffects Count="1"><File>C:\Windows\system32\Drivers\rikvm_C6F09094.sys</File></SideEffects></File>
     
  8. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    OK, I'm not sure what Norton sees as the file can't be found on your computer and none of our scans shows any rootkits present.

    I'll proceed with analyzing your OTL logs and you let me me know if there are current issues with your computer.

    ====================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
      IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
      IE - HKU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
      O37 - HKU\S-1-5-21-3369622933-3730519443-2053727403-1001\...com [@ = ComFile] -- Reg Error: Key error. File not found
      
      :Commands
      [purity]
      [emptytemp]
      [emptyjava]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ====================================================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===================================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.


    3. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
     
  9. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    no OTL log

    I opend & past as you saed the computer reboot by it self on the login screen for win7 there was one extra icon box that was not there be for called other
    so i loged on like normal then there were two files that apered on the desktop they were named Desktop.ini are they the ones you want ??? cant find new OTL log any wear
    I will not do any thing else Tell I here from you for greenlight
    do I need to redo OTL scan maybe bad past??
     
  10. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Open Windows Explorer, go Tools>Folder options>View tab and checkmark "Hide protected operating system files".

    Then go ahead with other steps.
     
  11. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    securitycheck log

    Results of screen317's Security Check version 0.99.24
    Windows 7 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````````````````````
    Antivirus/Firewall Check:

    Windows Firewall Enabled!
    Norton AntiVirus
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:

    Java(TM) 6 Update 31
    Adobe Reader X (10.1.2)
    Mozilla Firefox (x86 en-US..)
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent

    Norton ccSvcHst.exe
    ``````````End of Log````````````
     
     
  12. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    FSS log

    Farbar Service Scanner Version: 01-03-2012
    Ran by Brian (administrator) on 03-03-2012 at 22:28:16
    Running from "C:\Users\Brian\Desktop"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Yahoo IP is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  13. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    EST log

    I have noticed that on the last 2 reboots the system hangs on the windose splash screen & is very slow now not shure how cum

    C:\Program Files (x86)\Windows Live\Messenger\msimg32.dll Win32/Toolbar.MyWebSearch application cleaned by deleting - quarantined
    C:\Program Files (x86)\Windows Live\Messenger\riched20.dll Win32/Toolbar.MyWebSearch application cleaned by deleting - quarantined
    C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\StartNowToolbarUninstall.exe.vir Win32/Toolbar.Zugo application deleted - quarantined
    C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\ToOLbar32.dll.vir a variant of Win32/Toolbar.Zugo application cleaned by deleting - quarantined
    C:\Users\Brian\AppData\LocalLow\FunWebProducts\Installr\Cache\0EF84AC4.exe a variant of Win32/Toolbar.MyWebSearch.O application cleaned by deleting - quarantined
    C:\Users\Brian\Downloads\Miro_Installer(1).exe Win32/Toolbar.Zugo application deleted - quarantined
     
  14. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  15. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    OTL Log & computer stat

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: AppData
    ->Temp folder emptied: 0 bytes

    User: Brian
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 744632 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 47066812 bytes
    ->Flash cache emptied: 456 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 108216 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 46.00 mb


    [EMPTYFLASH]

    User: All Users

    User: AppData

    User: Brian
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: AppData

    User: Brian
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.35.0 log created on 03052012_234502

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
  16. Brianneedshelp

    Brianneedshelp TS Member Topic Starter Posts: 77

    computer stat

    things seam to be good low cpu use & no firefoxe redirects

    thank you so much for all of your helpe I will finish the list you sent
    thank you Agine Brian Beyer
     
  17. Broni

    Broni Malware Annihilator Posts: 48,033   +271

    Way to go!! [​IMG]
    Good luck and stay safe :)
     


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