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Chrome issues & possible virus?

Discussion in 'Virus and Malware Removal' started by top_model_guy, Nov 15, 2012.

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  1. Broni Malware Annihilator Posts: 39,324   +175

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    =============================

    Uninstall Chrome...

    1. Go to Start > All Programs > Google Chrome > Uninstall Google Chrome.
    2. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete browser data" checkbox.
    3. Select the default browser you'd like to use.
    4. Click OK in the confirmation prompt.
    5. The uninstall process will begin.
    Install fresh copy.
  2. Broni Malware Annihilator Posts: 39,324   +175

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    =============================

    Uninstall Chrome...

    1. Go to Start > All Programs > Google Chrome > Uninstall Google Chrome.
    2. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete browser data" checkbox.
    3. Select the default browser you'd like to use.
    4. Click OK in the confirmation prompt.
    5. The uninstall process will begin.
    Install fresh copy.
  3. top_model_guy Newcomer, in training Posts: 93

    Completed the Java update and remove steps as well as uninstalling and installing a fresh version of Chrome. I am still unable to open Gmail in Chrome.
  4. Broni Malware Annihilator Posts: 39,324   +175

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck :)
  5. top_model_guy Newcomer, in training Posts: 93

    Well thanks for all of your Malware removing guidance Broni. Greatly appreciated.
  6. Broni Malware Annihilator Posts: 39,324   +175

    You're very welcome [IMG]