hi guys

here are the logs and reports you wanted to see I looked for all those files you asked me to in the add remove list and did not find any of them I'm sure you know allready but cid help is in there and cannot be removed. when i press the remove button it just flickers and nothing happens.
View attachment 29173

View attachment 29174

Boot into Safe Mode

• Restart your computer and start pressing the F8 key on your keyboard.
• Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

uninstall any of the following program(s) using Add/Remove Programs if they are present. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.

Netpumper
BitRoll
CiD Help
CiD Manager
Download Plugin for Internet Explorer
Zone Media

Reboot your computer into normal mode

Run another scan with Hijackthis and attach a new log

Also what about your antivirus and firewall?

EDIT\ Also can you list the names of the folders in the application data folder?

hi guys

Thanks, Cid help is there but as i said it will not leave add remove when I click the remove button. however I read somewhere that this is a programme that comes in another programme often downloaded so and can only be removed by removing the programme that it came down with so i removed a few things I did not recognise as essential and funny enough it dissapeared i cant remember what i removed now though coz i didnt expect it to work so i didnt take much notice. anyway ive not seen a pop up since and i'm happy as a pig in mud.

hopefully this is now resolved if you know different please feel free to chuck a bucket on my bonfire.

any way you guys have all been great and I will reccomend you to other people you really are good people.

thanks again.

ste

actually there is another thing

this may not be as difficult for you to help me with

I've got nero and whenever I try to burn downloaded copys of my fav tv series like lost or prison break it is allways out of sinc with the voices looking on the net i believe it to be a common problem and else where i was advised to use the convertx to dvd software which i downloaded for free I've downloaded it twice now and find that when it dose a copy the copys are good but it freezes part the way through most of the time and my computer completely locks up and has to be shut down at the mains and back on again to free it up. nero dosen't even cause this is there a good free alternative I can get my hands on ????

Great news on the pop ups!

As regards to Nero and Covertx sometimes the simplest solutions are often the best, try burning the dvd at a slower rate and see if the sound syncs up, I had this problem a while back, with convertx im not too sure cause ive never used it but it may be worth a check to see if it has a function that checks the disc for errors after it burns it much like Nero can do, in Nero I think its called verify session or something like that.

Good luck with everything and post back if you have any more problems.

ste.q do you remember if the program you uninstalled was one of the following. It will help us when people have future problems


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Browser Enhancer
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Lop.com
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