[Closed] Fatal error detected by Java Runtime Environment

By compused
Aug 2, 2011
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  1. Hi

    I have only just noticed this report posted on my desktop. Basically, I was trying to get into Pogo.com last night to play online Boggle and it was very slow. I attach the Java report and ask whether I have now got a virus or whether this is anything I should be worried about?

    Thank you for your anticipated assistance.

    Compused

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    This is really not the correct forum for this, but I found information that will explain the message: Basically it's a remnant of the war between the Microsoft VM and Java:

    Your system bumped into this when you went to pogo.com:
    "InvalQueue-com.pogo.ui2.awt.ac[GameHostApplet-BorderedDialog-stdc.game.over.dlog,0,0,123x41,invalid]-GameHostApplet-BorderedDialog-stdc.game.over.dlog" daemon [_thread_blocked, id=4688, stack(0x09960000,0x099b0000)]

    Was the game you wanted Scrabble? Seems like that causes the most problems. Please check out this Pogo Tutorial for the common Java problems. You may have issues with other games and this should resolve it:
    http://help.pogo.com/app/answers/detail/a_id/820

    Also some discussion from pogo game players HERE.

    Please come back and let me know if it resolved the problem. You will most likely be instructed to run a command to see if you have the Microsoft VM enabled. I'm leaving that instruction below. The war goes on between MS and Java:

    Step 1: Find Out Whether You Have the MSJVM

    Click Start> Run> type in cmd> enter
    At the blinking C Prompt type jview> enter
    If you don't have MSJVM installed you'll get a message very similar to this:
    If that's what you see then you don't have MSJVM on your PC. You are safe.

    If you do have MSJVM you'll get a message like this:

    followed by about 20 lines of usage and options information.

    So if Pogo want to know this, you'll be one step ahead!

    And if they tell you to uncheck the MS VM entries:
    Step 2
    • Access Internet Options either through the Control Panel or Tools in IE
    • Select the Advanced tab
    • Uncheck all entries for the Microsotf VM:
    • Remove check for JIV Compiler for JVM.
    • Click on Aply> OK> Reboot

    If there is anything other thn this in thePogo Tutorial, please apply them as instructed. It appears that this is a common problem at pogo.com.
  3. compused

    compused TechSpot Enthusiast Topic Starter Posts: 126

    Thank you very much for your help. I have been playing Boggle tonight and no hitches. However, I will try running what you say and see what it comes up with. Boggle doesn't normally crash but Scabble does, as you say.

    Compused
  4. compused

    compused TechSpot Enthusiast Topic Starter Posts: 126

    I have just tried the cmd jview and I do not have MSJVM. I tried going on to the Pogo site to see whether I could contact them and couldn't find anything. However a daily virus protection scan found a java bug and quarantined it.

    Compused
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    As I mentioned, your problem is being experienced by other users of Pogo.

    If a Java infection was found, it is usually do to having outdated versions of Java. Andd
    the way to remove malware in the Java cache is to empty it. I will be glad to give you the imstructions needed, but ask that you do the following first:


    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    ==============================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    =====================================
  6. compused

    compused TechSpot Enthusiast Topic Starter Posts: 126

    I have posted the report to Java and they are looking into it. Apparently it is a new bug.

    Compused
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Thanks you for the update. I'm going to close this thread, but would appreciate it if you would send me a PM when you hear back. Others may be having the same problem.

    Please include the URL of this thread.
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