Troubleshooting Errors from the Event Viewer:
1). You have 2 errors showing that could be pointing to hard drive failure:
6/5/2012 2:54:09 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR3.
6/5/2012 10:51:00 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2.
This could point to hard drive failure. Be sure you have backup anything of importance.
Are you using any external hard drives?
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2). 6/6/2012 9:06:03 PM, Error: Service Control Manager [7023] - The
Function Discovery Resource Publication service terminated with the following error: %%-2147024891
The Function Discovery Resource Publications service is required by the Windows 7 “Home group” connectivity feature. This service publishes this computer and its resources so they can be discovered over the network. If this service is stopped, network resources will no longer be published and they will not be discovered by other computers on the network.
1. Click Start> Search> type
services.msc
2. Look for Function Discovery Resource Publication>
right-click> select
properties.
3. Set the service to start as
“Automatic (Delayed)” as against the default “Automatic”
Exit Services when finished.
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3). 6/6/2012 9:05:31 PM, Error: Service Control Manager [7003] - The
epfwwfpr service depends the following service: BFE. This service might not be installed.
System is unresponsive with ESET's server security products installed on Windows Vista, 7, 2008 Server, SBS 2008 and later. KB Solution ID: SOLN2567|Last Revised: April 05, 2012
Follow below to get current- it is for the Eset Firewall:>>>
http://kb.eset.com/esetkb/index?page=content&id=SOLN2567
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Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions,
if needed
- Click START> then RUN
- Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
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Download Combofix from HERE or HEREand save to the desktop
- Double click combofix.exe
& follow the prompts.
- If prompted for Recovery Console, please allow.
- Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed.
- Note: If Combofix was downloaded to a flash drive, the Recovery Console will not install- just bypass and go on.[/b]
- Note: No query will be made if the Recovery Console is already on the system.
- Close any open browsers.
- Before you run the Combofix scan, please disable any security software you have running.
(If you need help with this, please see HERE)
- Click on Yes, to continue scanning for malware
- If Combofix asks you to update the program, allow
- When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
Re-enable your Antivirus software.
Note 1
o not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2:If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart the computer.
Note 3:CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficultyand terminates prematurely, the connection can be manually restored by restarting your machine.
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To run the Eset Online Virus Scan:
If you use Internet Explorer:
- Open the ESETOnlineScan
- Skip to #4 to "Continue with the directions"
If you are using a browser other than Internet Explorer
- Open Eset Smart Installer
[o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
[o] Double click on the desktop icon to run.
[o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
- Continue with the directions.
- Check 'Yes I accept terms of use.'
- Click Start button
- Accept any security warnings from your browser.
- Uncheck 'Remove found threats'
- Check 'Scan archives/
- Leave remaining settings as is.
- Press the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
- When the scan completes, press List of found threats
- Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
- Push the Back button, then Finish
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
You will need to stop the resident Nod32 to run the online scan.
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Please leave logs for Combofix and Eset Online scan in your next reply.
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