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[Closed] Problems after removing Live Security Platinum

Discussion in 'Virus and Malware Removal' started by Michael_NY, Sep 6, 2012.

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  1. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Now, how are things running?
    Jay Pfoutz, Sep 14, 2012
    #21

  2. Michael_NY Newcomer, in training Posts: 21

    They are running roughly the same as before. I still have the hourglass show up by my mouse cursor all the time and the startup seems slow. Desktop icons continue to auto-arrange at startup. The machine seems better than it did a week or so ago, but not as good as before I picked up Live Security Platinum.
    Michael_NY, Sep 14, 2012
    #22

  3. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [IMG]


    Go to Start Repairs tab and click Start button.

    [IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [IMG]

    Click on box next to the Restart System when Finished. Then click on Start.
    Jay Pfoutz, Sep 14, 2012
    #23

  4. Michael_NY Newcomer, in training Posts: 21

    DMJ,

    I no longer seem to have the background programs running and things seem to be quicker now. I still have been unable to get the desktop to stop auto-arranging at startup, but I've been away for a few days and haven't been able to try all setting. Thanks for all the assistance.

    Michael
    Michael_NY, Sep 17, 2012
    #24

  5. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Let's see if the Desktop icon layout will solve itself, if we do the following...

    Please download OTM

    • Save it to your0 desktop.
    • Please double-click OTM to run it. (Note for Vista: Right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL C (or, after highlighting, right-click and choose Copy):

    • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.
    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and
    open the newest .log file present, and copy/paste the contents of that document back here in your next post.
    Jay Pfoutz, Sep 17, 2012
    #25

  6. Michael_NY Newcomer, in training Posts: 21

    DMJ,

    Here are the results. Still no joy with the whole icon moving situation.

    Michael

    All processes killed
    ========== REGISTRY ==========
    Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Bags\1\Desktop\\desktop not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Admin01
    ->Temp folder emptied: 263578 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Google Chrome cache emptied: 11393570 bytes
    ->Flash cache emptied: 41941 bytes

    User: Administrator
    ->Temp folder emptied: 0 bytes

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 41941 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Michael
    ->Temp folder emptied: 8893161 bytes
    ->Temporary Internet Files folder emptied: 93903 bytes
    ->Java cache emptied: 4691610 bytes
    ->FireFox cache emptied: 52606718 bytes
    ->Google Chrome cache emptied: 403909702 bytes
    ->Flash cache emptied: 42218 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Temp
    ->Temp folder emptied: 2765 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 41941 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 7918926 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 147967487 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 664 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 608.00 mb


    OTM by OldTimer - Version 3.1.21.0 log created on 09182012_081016

    Files moved on Reboot...

    Registry entries deleted on Reboot...
    Michael_NY, Sep 18, 2012
    #26
     

  7. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Jay Pfoutz, Sep 19, 2012
    #27

  8. Michael_NY Newcomer, in training Posts: 21

    I'm afraid that those did not work this time either. All new profiles result in the same auto-arrange.

    The only thing listed in those solutions that I did not try was disabling/deleting startup programs because I do not know which ones are vital, and I don't want to cripple my machine.
    Michael_NY, Sep 19, 2012
    #28

  9. Jay Pfoutz Malware Helper Posts: 4,286   +49

    Jay Pfoutz, Sep 20, 2012
    #29
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