[Closed] Unable to download MalwareBytes update...

[al davis]

... or malwarebytes setup file and probably others. I've been trying for over a week and the process never completes successfully or if it appears to then the file is corrupt. I've been using malwarebytes and updating regularlly for over a year. I also use AVG anti-virus and it updates and scans without issue.. I'm on a dialup

 

[Jay Pfoutz]

Welcome back to the malware forum...

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please review the 5-Step removal instructions and post the logs back here for my review, except for MBAM.

 

[al davis]

Tried all day to download the 'cleanit' file. corrupt every time. at least a dozen tries. Reloaded a month old clone of my harddrive and still the download resulted in a corrupt file. Don't know where to go from here. Talked to my provider a few days ago & they say all is well. I'm lost!!!

Al

 

[al davis]

Tried all day to download the 'cleanit' file. corrupt every time. at least a dozen tries. Reloaded a month old clone of my harddrive and still the download resulted in a corrupt file. Don't know where to go from here. Talked to my provider a few days ago & they say all is well. I'm lost!!!

Al

 

[al davis]

Still can't download the suggested cleaner file. Unless you have suggestions we should close this untill I can get a stable machine. Thanks for your help.

Al

 

[Jay Pfoutz]

Try a scan with Malwarebytes' Anti-Malware and we'll go from there...

 

[al davis]

Todays Malwarebytes scan completed and found no infected objects. This is an older version of Malwarebytes (a few months). Lastweek I worked with Malwarebytes tech support trying to determine my problems updating. One of the things I was asked to do was remove and re-install Malwarebytes. The removal went fine but I was unable to download the Malwarebytes setup file. I had an older setup file and that is the version I'm running now. Al

 

[Jay Pfoutz]

Folks at MB Corp. say that you must connect to the service provider (dialup) before updating...has this been done as such?

 

[al davis]

Yes! I start malwarebytes, click the update button, connect and begin the update. It runs and shows progress, sometimes for an hour or more, then I get a popup message that says an error has occured and the process ends.

 

[Jay Pfoutz]

That's all on them then. It's gotta be related to program code on their end. Nothing on yours. Don't blame yourself for it, trust me.

 

[al davis]

But I can't download the cleaner file you sent me to either.

 

[Jay Pfoutz]

If you'd like to run a scan to search for malware, then please do the following:

Please download DDS by sUBs from BleepingComputer.com or Forospyware.com and save it to your Desktop.

Note: Before scanning, make sure all other running programs are closed. There shouldn't be any scheduled antivirus scans running while the scan is being performed. Do not use your computer for anything else during the scan.

• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
• Notepad will open with the results, click Yes to the Optional_Scan
• Please follow the instructions that pop up for posting the results. Post only the contents of both logs.
• Close the program window, and delete the program from your Desktop.

 

[al davis]

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by al at 13:27:55 on 2012-07-24
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2558.1987 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\11.1.0\ToolbarUpdater.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\StartupMonitor.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Timex\Timex Trainer\TBEggLaunch.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - c:\program files\avg\avg2012\avgdtiex.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.7\AVG Secure Search_toolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\2.1.615.5858\swg.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\11.1.0.7\AVG Secure Search_toolbar.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll
EB: {FE54FA40-D68C-11D2-98FA-00C0F0318AFE} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Run StartupMonitor] StartupMonitor.exe
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
StartupFolder: c:\docume~1\al\startm~1\programs\startup\ALT_MI~1.LNK -
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\timext~1.lnk - c:\program files\timex\timex trainer\TBEggLaunch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/oas/ActiveX/MSDcode.cab
DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - hxxp://us.chat1.yimg.com/us.yimg.com/I/chat/applet/v45/yacscom.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1187742455046
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1187743312109
DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - hxxp://chat.yahoo.com/cab/yacsui.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{8AA62950-D597-4798-9F57-32AEF4529374} : NameServer = 216.234.97.2 216.234.97.3
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\11.1.0\ViProtocol.dll
Notify: igfxcui - igfxdev.dll
LSA: Authentication Packages = msv1_0 relog_ap
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-1-31 31952]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-2-22 235216]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-12-23 41040]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-3-19 301248]
R1 hwinterface;hwinterface;c:\windows\system32\drivers\hwinterface.sys [2009-10-9 3026]
R1 vcdrom;Virtual CD-ROM Device Driver;c:\windows\system32\drivers\VCdRom.sys [2008-11-24 8576]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
R2 DriverX;DriverX;c:\windows\system32\drivers\driverx.sys [2011-2-19 52512]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]
R2 tviclpt;tviclpt;c:\windows\system32\drivers\tviclpt.SYS [2009-10-9 15536]
R2 vToolbarUpdater11.1.0;vToolbarUpdater11.1.0;c:\program files\common files\avg secure search\vtoolbarupdater\11.1.0\ToolbarUpdater.exe [2012-6-21 935480]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
R3 VSBC;Virtual Serial Bus Enumerator (Eltima Software);c:\windows\system32\drivers\evsbc.sys [2012-7-2 27904]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-7-4 5160568]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 DIGIRPS;Digi RealPort Driver;c:\windows\system32\drivers\digirlpt.sys [2009-10-2 152376]
S3 evserial;Virtual Serial Ports Driver (Eltima Softwate);c:\windows\system32\drivers\evserial.sys [2012-7-2 53888]
S3 nosGetPlusHelper;getPlus(R) Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2003-7-16 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-14 135664]
.
=============== Created Last 30 ================
.
2012-07-20 16:42:06 -------- d-----w- c:\documents and settings\al\application data\Malwarebytes
2012-07-20 16:41:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-07-20 16:41:35 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-07-20 16:41:34 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-20 16:41:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-20 16:33:31 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-07-20 16:33:31 -------- d-----w- c:\windows\system32\wbem\Repository
2012-07-19 06:01:49 -------- d-sha-r- C:\cmdcons
2012-07-19 04:57:03 98816 ----a-w- c:\windows\sed.exe
2012-07-19 04:57:03 518144 ----a-w- c:\windows\SWREG.exe
2012-07-19 04:57:03 256000 ----a-w- c:\windows\PEV.exe
2012-07-19 04:57:03 208896 ----a-w- c:\windows\MBR.exe
2012-07-02 18:26:28 53888 ----a-w- c:\windows\system32\drivers\evserial.sys
2012-07-02 18:25:44 1300992 ----a-w- c:\windows\system32\VSPort.dll
2012-07-02 18:25:43 36864 ----a-w- c:\windows\system32\vComm2.dll
2012-07-02 18:25:42 27904 ----a-w- c:\windows\system32\drivers\evsbc.sys
.
==================== Find3M ====================
.
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
.
============= FINISH: 13:28:15.31 ===============

 

[al davis]

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 2/17/2004 6:44:28 PM
System Uptime: 7/24/2012 7:01:48 AM (6 hours ago)
.
Motherboard: Dell Computer Corp. | | 0N2828
Processor: Intel(R) Pentium(R) 4 CPU 2.66GHz | Microprocessor | 2660/533mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 74 GiB total, 22.48 GiB free.
D: is FIXED (NTFS) - 112 GiB total, 19.094 GiB free.
F: is CDROM ()
G: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2206: 5/7/2012 1:28:03 PM - System Checkpoint
RP2207: 5/8/2012 3:03:18 PM - System Checkpoint
RP2208: 5/9/2012 3:52:41 PM - System Checkpoint
RP2209: 5/10/2012 4:00:45 PM - System Checkpoint
RP2210: 5/11/2012 4:21:41 PM - System Checkpoint
RP2211: 5/12/2012 7:34:13 PM - System Checkpoint
RP2212: 5/13/2012 8:48:26 PM - System Checkpoint
RP2213: 5/14/2012 9:18:20 PM - System Checkpoint
RP2214: 5/15/2012 9:35:21 PM - System Checkpoint
RP2215: 5/16/2012 9:58:34 PM - System Checkpoint
RP2216: 5/17/2012 10:34:32 PM - System Checkpoint
RP2217: 5/19/2012 12:14:57 AM - System Checkpoint
RP2218: 5/20/2012 12:23:21 AM - System Checkpoint
RP2219: 5/21/2012 8:44:32 AM - System Checkpoint
RP2220: 5/22/2012 9:55:27 AM - System Checkpoint
RP2221: 5/23/2012 10:04:54 AM - System Checkpoint
RP2222: 5/24/2012 10:44:57 AM - System Checkpoint
RP2223: 5/25/2012 11:05:59 AM - System Checkpoint
RP2224: 5/26/2012 11:19:22 AM - System Checkpoint
RP2225: 5/28/2012 8:36:05 AM - System Checkpoint
RP2226: 5/29/2012 9:46:17 AM - System Checkpoint
RP2227: 5/29/2012 12:58:02 PM - avast! Pro Antivirus Setup
RP2228: 5/29/2012 4:14:22 PM - Installed AVG 2012
RP2229: 5/29/2012 4:15:12 PM - Installed AVG 2012
RP2230: 5/30/2012 12:11:50 PM - post clean scan -- prior to running tfc.exe
RP2231: 5/31/2012 12:12:32 PM - System Checkpoint
RP2232: 6/1/2012 2:18:09 PM - System Checkpoint
RP2233: 6/2/2012 3:37:15 PM - System Checkpoint
RP2234: 6/3/2012 6:28:17 PM - System Checkpoint
RP2235: 6/4/2012 6:46:35 PM - System Checkpoint
RP2236: 6/5/2012 7:13:33 PM - System Checkpoint
RP2237: 6/6/2012 7:31:22 PM - System Checkpoint
RP2238: 6/7/2012 12:09:18 AM - Software Distribution Service 3.0
RP2239: 6/8/2012 12:31:22 AM - System Checkpoint
RP2240: 6/8/2012 4:17:47 PM - Software Distribution Service 3.0
RP2241: 6/9/2012 12:41:13 AM - post windows 500mb update prior to AVG update
RP2242: 6/10/2012 11:03:47 AM - System Checkpoint
RP2243: 6/11/2012 11:28:18 AM - System Checkpoint
RP2244: 6/12/2012 11:46:18 AM - System Checkpoint
RP2245: 6/13/2012 12:28:28 PM - System Checkpoint
RP2246: 6/14/2012 1:11:24 PM - System Checkpoint
RP2247: 6/15/2012 1:55:52 PM - System Checkpoint
RP2248: 6/16/2012 2:54:53 PM - System Checkpoint
RP2249: 6/17/2012 3:29:40 PM - System Checkpoint
RP2250: 6/18/2012 5:05:33 PM - System Checkpoint
RP2251: 6/20/2012 10:19:04 AM - System Checkpoint
RP2252: 6/21/2012 11:35:55 AM - System Checkpoint
RP2253: 6/22/2012 2:01:50 PM - System Checkpoint
RP2254: 6/23/2012 2:16:14 PM - System Checkpoint
RP2255: 6/24/2012 5:59:50 PM - System Checkpoint
RP2256: 6/25/2012 6:11:27 PM - System Checkpoint
RP2257: 6/27/2012 10:12:43 AM - System Checkpoint
RP2258: 6/28/2012 12:09:53 PM - System Checkpoint
RP2259: 6/29/2012 1:12:44 PM - System Checkpoint
RP2260: 6/30/2012 2:05:57 PM - System Checkpoint
RP2261: 7/1/2012 2:53:26 PM - System Checkpoint
RP2262: 7/2/2012 3:33:33 PM - System Checkpoint
RP2263: 7/3/2012 4:18:49 PM - System Checkpoint
RP2264: 7/4/2012 4:37:08 PM - System Checkpoint
RP2265: 7/5/2012 5:29:36 PM - System Checkpoint
RP2266: 7/6/2012 6:45:19 PM - System Checkpoint
RP2267: 7/7/2012 7:19:08 PM - System Checkpoint
RP2268: 7/8/2012 8:43:07 PM - System Checkpoint
RP2269: 7/9/2012 8:52:03 PM - System Checkpoint
RP2270: 7/10/2012 10:02:38 PM - System Checkpoint
RP2271: 7/12/2012 1:44:14 AM - System Checkpoint
RP2272: 7/13/2012 2:01:36 AM - System Checkpoint
RP2273: 7/14/2012 2:35:02 AM - System Checkpoint
RP2274: 7/15/2012 3:35:03 AM - System Checkpoint
RP2275: 7/16/2012 4:35:05 AM - System Checkpoint
RP2276: 7/17/2012 5:54:52 AM - System Checkpoint
RP2277: 7/18/2012 7:13:04 AM - System Checkpoint
RP2278: 7/19/2012 8:32:35 AM - System Checkpoint
RP2279: 7/20/2012 7:01:31 AM - Fri aM
RP2280: 7/20/2012 7:09:43 AM - Restore Operation
RP2281: 7/20/2012 7:14:56 AM - Restore Operation
RP2282: 7/20/2012 7:22:15 AM - Restore Operation
RP2283: 7/20/2012 7:29:45 AM - Restore Operation
RP2284: 7/20/2012 7:32:10 AM - Restore Operation
RP2285: 7/20/2012 7:45:34 AM - Restore Operation
RP2286: 7/20/2012 7:53:51 AM - Restore Operation
RP2287: 7/20/2012 8:21:52 AM - Restore Operation
RP2288: 7/20/2012 11:32:10 AM - Restore Operation
RP2289: 7/21/2012 11:53:12 AM - System Checkpoint
RP2290: 7/22/2012 8:28:10 PM - System Checkpoint
RP2291: 7/23/2012 8:46:16 PM - System Checkpoint
.
==== Installed Programs ======================
.
.
Acrobat.com
Acronis Drive Monitor
Acronis True Image
Adobe AIR
Adobe Download Manager
Adobe Download Manager 1.2 (Remove Only)
Adobe Flash Player 10 ActiveX
Adobe Media Player
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 9
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Software Update
ArcSoft Software Suite
AVG 2012
Banctec Service Agreement
BCM V.92 56K Modem
Belkin SOHO Networking Utilities
Belkin Wireless Access Point Manager
Brother HL-5340D
Canon i250
Chanalyzer 2.1.7
Core FTP LE 1.3c
Dell Digital Jukebox Driver
Dell Media Experience
Dell Networking Guide
Dell ResourceCD
Dell Solution Center
Dell Support
Digi Port Authority - Remote
DS21Patch
DVDSentry
Eudora Pro Email
ExamDiff Pro 3.4.2
G4FON Koch Method Morse Trainer
getPlus(R)
Google Chrome
Google Earth
Google Gears
Google Update Helper
Google Updater
Help and Support Customization
HexEdit
honestechDVR 2.5
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2538241)
Hotfix for Microsoft Visual Studio 2008 Standard Edition - ENU (KB971092)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Inssider
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet
Internet Explorer Default Page
IsoBuster 2.8.5
IZArc 4.1.6
J2SE Runtime Environment 5.0 Update 6
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Jupiter 2.0.7.1
Learn2 Player (Uninstall Only)
MallinCam Control
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft ASP.NET Web Matrix
Microsoft Document Explorer 2008
Microsoft Encarta Encyclopedia Standard 2004
Microsoft FrontPage Client - English
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 97, Professional Edition
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 2 (SP2)
Microsoft Office Visual Web Developer 2007
Microsoft Office Visual Web Developer MUI (English) 2007
Microsoft Office XP Professional
Microsoft SAPI 5.1 Voices for Windows XP
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (SQLEXPRESS)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server 2008 Management Objects
Microsoft SQL Server Compact 3.5 SP1 Design Tools English
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft SQL Server Database Publishing Wizard 1.3
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 6.0 Professional Edition
Microsoft Visual Studio 2008 Standard Edition - ENU
Microsoft Visual Studio 2008 Standard Edition - ENU Service Pack 1 (KB945140)
Microsoft Visual Studio Web Authoring Component
Microsoft Windows SDK for Visual Studio 2008 .NET Framework Tools - enu
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries
Microsoft Windows SDK for Visual Studio 2008 SDK Reference Assemblies and IntelliSense
Microsoft Windows SDK for Visual Studio 2008 SP1 Tools
Microsoft Windows SDK for Visual Studio 2008 SP1 Win32 Tools
Modem Helper
MSDN Library - Visual Studio 6.0
MSDN Library for Visual Studio 2008 - ENU
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
MUSICMATCH® Jukebox
NexRemote
PHD Guiding 1.10.0
PHOTOfunSTUDIO
PowerDVD
Qualxserve Service Agreement
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
RSpec Version 1.3 (Build:39)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2251487)
Security Update for Microsoft Visual Studio 2008 Standard Edition - ENU (KB2669970)
Security Update for Microsoft Visual Studio 2008 Standard Edition - ENU (KB972222)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Shockwave
SlickEdit 2007
Sonic DLA
Sonic MyDVD
Sonic RecordNow!
Spybot - Search & Destroy 1.4
SQL Server System CLR Types
StartupMonitor
Stellarium 0.10.4
Timex Trainer
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wmiiper
TurboTax 2008 wrapper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wmiiper
TurboTax 2009 wrapper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wmiiper
TurboTax 2010 wrapper
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wmiiper
TurboTax 2011 wrapper
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Visual Studio Web Authoring Component (KB945140)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2718704)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
USB Video/Audio Device Driver
Virtual Moon Atlas Pro 5.0
Visual C++ 2008 IA64 Runtime - (v9.0.30729)
Visual C++ 2008 IA64 Runtime - v9.0.30729.01
Visual C++ 2008 x64 Runtime - (v9.0.30729)
Visual C++ 2008 x64 Runtime - (v9.0.30729.4148)
Visual C++ 2008 x64 Runtime - (v9.0.30729.6161)
Visual C++ 2008 x64 Runtime - v9.0.30729.01
Visual C++ 2008 x64 Runtime - v9.0.30729.4148
Visual C++ 2008 x64 Runtime - v9.0.30729.6161
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - (v9.0.30729.4148)
Visual C++ 2008 x86 Runtime - (v9.0.30729.6161)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual C++ 2008 x86 Runtime - v9.0.30729.4148
Visual C++ 2008 x86 Runtime - v9.0.30729.6161
Visual Studio.NET Baseline - English
VNC Free Edition 4.1.2
WebFldrs XP
Where is M13? version 2.3
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Internet Explorer 8
Windows XP Service Pack 3
WordPerfect Office 11
XML Paper Specification Shared Components Pack 1.0
XoftSpy
.
==== Event Viewer Messages From Past Week ========
.
7/19/2012 8:06:06 AM, error: Service Control Manager [7023] - The Help and Support service terminated with the following error: The specified module could not be found.
7/19/2012 1:17:43 AM, error: System Error [1003] - Error code 000000ca, parameter1 00000004, parameter2 89a42030, parameter3 00000000, parameter4 00000000.
7/19/2012 1:17:15 AM, error: System Error [1003] - Error code 0000000a, parameter1 fee30000, parameter2 00000001, parameter3 00000000, parameter4 804f2d32.
7/19/2012 1:15:13 AM, error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.
7/18/2012 6:53:41 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service ALG with arguments "" in order to run the server: {D6015EC3-FA16-4813-9CA1-DA204574F5DA}
7/18/2012 6:52:34 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
7/18/2012 1:02:13 PM, error: ipnathlp [31008] - The DNS proxy agent was unable to read the local list of name-resolution servers from the registry. The data is the error code.
.
==== End Of File ===========================

 

[Jay Pfoutz]

Log is clean!

 

[Jay Pfoutz]

Hello. Are you still with us?

Your thread has been marked as "Inactive" because of your lack of reply. Please let us know how your computer is running, or if you want to continue in this topic.

Thanks.

 

[al davis]

Sorry, I thought you where done with it. I think my problem are not associated with viruses or other malware and I'm chaseing other 'fixes'. Let's close this. Thanks again for your help, I appreciate your efforts.

Al

 

[Jay Pfoutz]

Marked closed. Thanks!