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[Closed] Unable to run my Antivirus

By Aarom
Mar 29, 2013
  1. Hi,

    I have this problem of not being able to run my antivirus despite redownloading another software.
    It is constantly disabled some form of malware. How can I solve this problem? I have downloaded DDS and run a report on the status of my computer. I have attached the files. Please advice me on what I should do. Appreciate your help. Thank you
     

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From TechSpot

    Direct Link (alternative)

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
     
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

    We'd still like to help. Topic marked inactive, until your return.
     
  4. Aarom

    Aarom TS Rookie Topic Starter

    Hi. Sorry for the late reply. I have ran the program and this is the file that was generated. Really appreciate your eagerness to help.
    Thank you very much.
     

    Attached Files:

  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Please start a new topic, as your system may have changed.
     
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