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Comp won't start up

By RoboMax
Mar 15, 2010
  1. Windows Vista 32bit

    Won't start up

    Start Windows normally option:

    Stops at;
    !! 0xc0000034 !! 157/58986 (program_files_windows_collaboration_6ec8ad...)
    Screen flickers
    Leave overnight, nothing happens.

    Safe Mode option:

    'Windows Loading Files'
    Loads a bunch of files, stops at;
    Loaded: \Windows\system32\drivers\crcdisk.sys
    Bottom of screen reads "Please wait..."
    Leave overnight, nothing happens.

    Recovery Disk:

    'Startup Repair cannot repair this computer automatically'

    Install Attempt:
    'Windows cannot open the rquired file D:\Sources\Install.wim. The file does not exist. Make sure all files required for installation are available, and restart the installation. Error Code: 0x80070002

    If I try a system restore it tells me I have no restore points.

    Help?
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    We need to know brand and model of computer, or we need your full description of hardware and software. Sounds like a hardware issue, but could need a better install disk.
     
  3. RoboMax

    RoboMax TS Rookie Topic Starter

    Gateway DX430S.
     
  4. Broni

    Broni Malware Annihilator Posts: 47,717   +268

    Is this legit Vista installation?
    Did you install anything just before the problem occurred?
     
  5. RoboMax

    RoboMax TS Rookie Topic Starter

    I would assume it is legit. I bought the computer used over a year ago.

    and I think I did a windows update, then shut down the computer. And the next day the computer wouldn't start up.
     
  6. Broni

    Broni Malware Annihilator Posts: 47,717   +268

  7. RoboMax

    RoboMax TS Rookie Topic Starter

    Just tried that. I get;
    "The system cannot find the file specified."
     
  8. Broni

    Broni Malware Annihilator Posts: 47,717   +268

    Since I'm not there, I have no clue, what step and what file you're referring to.
     
  9. RoboMax

    RoboMax TS Rookie Topic Starter

    From the link you gave me, they said open up a command prompt and input the following.

    cd windows\system32\config
    ren default default.old
    ren sam sam.old
    ren security security.old
    ren software software.old
    ren system system.old
    cd regback
    copy default c:\windows\system32\config
    copy sam c:\windows\system32\config
    copy security c:\windows\system32\config
    copy software c:\windows\system32\config
    copy system c:\windows\system32\config

    If I put in any of those I get "The system cannot find the file specified.".

    I even tried putting c: in front of each command, and I didn't get the "The system cannot find the file specified." message, but nevertheless my system still won't get to the desktop screen.
     
  10. Broni

    Broni Malware Annihilator Posts: 47,717   +268

    Is Windows installed on C drive?
     
  11. RoboMax

    RoboMax TS Rookie Topic Starter

    To the best of my knowledge, yeah.
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,717   +268

    I assume, you're the lucky owner of Vista DVD?
     
  13. RoboMax

    RoboMax TS Rookie Topic Starter

    Is that the same as the recovery disk?
     
  14. Broni

    Broni Malware Annihilator Posts: 47,717   +268

    No.
    I just noticed this, when you try to boot to Safe Mode:
    You may have hard drive issue.

    Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/topic28744.html)
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

    NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.
     
  15. RoboMax

    RoboMax TS Rookie Topic Starter

    Well I figured out that I had a Western Digital hard drive, downloaded the 'Data Lifeguard Diagonostic' (here: http://support.wdc.com/product/download.asp?groupid=612&sid=30&lang=en ), burned it with ImgBurn, booted from the CD and it went to blank black screen, let it sit for a minute or two and I get;

    No drive found
    Error/Status
    Code: 0120

    Starting to look like I'm screwed. Either way, I want to say thanks with how much you've helped so far.
     
  16. Broni

    Broni Malware Annihilator Posts: 47,717   +268

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