Computer Fails to log on

[Tony Felpo]

Went to log on today, I received a message : "The User Profile Service service failed the log on. User Profile cannot be loaded." I tried to re-boot, no luck. I called my service provider, they said it is the computer.
(Also, they said I was to download Windows 10?????)
Equip: Desktop Compaq Presario CQ 5300 Model. Windows 7 Ultimate. 64 bit spi, AMD sempron processor
LE-1300 4.0 GB Ram. Hard Drive: 320 GB
Can someone help? Thank you!!!!

 

[Cycloid Torus]

Well described solutions. Good luck.

http://www.pcadvisor.co.uk/how-to/windows/how-fix-corrupt-user-profile-in-windows-7-3495216/

 

[Coodu]

If it's Windows 7, you could also try an F8 on startup, choose repair my computer, and run a System restore if you've not turned it off - it's on by default on a Windows 7 install.

Worth trying Safe Mode/Safe Mode with networking to see if you can login there too. If you can, it might be something stopping the login process, a startup application, or malware.

Good luck!