Went to log on today, I received a message : "The User Profile Service service failed the log on. User Profile cannot be loaded." I tried to re-boot, no luck. I called my service provider, they said it is the computer. (Also, they said I was to download Windows 10?????) Equip: Desktop Compaq Presario CQ 5300 Model. Windows 7 Ultimate. 64 bit spi, AMD sempron processor LE-1300 4.0 GB Ram. Hard Drive: 320 GB Can someone help? Thank you!!!!