TechSpot

Computer Freezing on Startup - can’t see desktop

By jeramyb
Aug 19, 2009
  1. This is my first post and I know just enough to get me in trouble.
    My McAfee Security stopped updating so I decided to uninstall and reinstall to see if it would solve the problem. I unistalled MacAfee and since then, when ever I start up the computer, it freezes. I can't see the toolbar at the bottom of the screen or any of my desktop short cuts. When "ctrl+alt+delete" is gives me this message, ”The file or directory \windows\prefetch\taskmgr.exe-06144c13.pfs is corrupt and unreadable. Please run the chkdsk utility." I try to run the chkdsk and it won’t let me. I can run software by clicking on New Task, in the Window Task Manager, but when i try to reinstall Mcafee Security it gives me a message to restart the computer before I install. I restart my computer and start the whole cycle again. I’ve even tried installing in safemode, (which lets me see my desktop) but it still asks me to restart the computer. I have run Hijackthis and the report is below. Does anyone see anything out of the ordinary? Any help would be much appreciated. Thanks


    Logfile of HijackThis v1.99.1
    Scan saved at 7:36:47 PM, on 8/19/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16876)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Acer\Empowering Technology\admServ.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
    C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
    C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLService.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Tablet.exe
    C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
    C:\acer\Empowering Technology\ePower\epm-dm.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\InetCntrl\InetCntrl.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O1 - Hosts: 195.245.119.131
    O2 - BHO: Bsecure Popup Blocker - {E0019445-4C1F-414D-A70E-AD80F231C584} - C:\WINDOWS\system32\InetCntrl\PopupKil\BsafeBHO.dll
    O3 - Toolbar: Bsecure Popup Blocker - {E0019445-4C1F-414D-A70E-AD80F231C584} - C:\WINDOWS\system32\InetCntrl\PopupKil\BsafeBHO.dll
    O4 - HKLM\..\Run: [epm-dm] c:\acer\Empowering Technology\ePower\epm-dm.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [InetCntrl] C:\WINDOWS\system32\InetCntrl\InetCntrl.exe
    O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
    O4 - Global Startup: $McRebootA5E6DEAA56$.lnk = C:\WINDOWS\system32\cmd.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O10 - Broken Internet access because of LSP provider 'inetcntrl0014.dll' missing
    O11 - Options group: [INTERNATIONAL] International*
    O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: AdminWorks Agent X6 (AWService) - Avocent Inc. - C:\Acer\Empowering Technology\admServ.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Are you running Chkdsk /f ?
     
  3. jeramyb

    jeramyb TS Rookie Topic Starter

    I think I might have figured it out after searching this forum. I found an anti-malware program at Cnet and ran that in safe mode. Wow! 22 instances of malware, spyware and the like. I have to check the computer when I get home from work. I was able to reinstall Mcaffee after I ran the anti-malware program. It is still giving me the chkdsk error thought. How do I go about running the chkdsk. Thanks for the reply.
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    You might want to start some Gurgle searches... there is good informaiton under Chkdsk, Chkdsk Switches, Chkdisk options, Chkdisk parameters, Chkdsk /f, Chkdsk /r, Chkdsk /p...
    Lots of good "how to" stuff for you to consider and for experimentation... concise and easier than anything we can tell you here. There are actually hundreds of pages on using and evaluating Chkdsk.
     
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