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Computer shuts down unexpectedly

By larryiam
Jun 24, 2008
  1. here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
    The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)
     
  2. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    is the computer setup to create a minidump when it crashes if so post them here
     
  3. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    Well i have never had this happen before so i don't know. Where do i look to get the minidump?
     
  4. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. In the Write debugging information list, click Small memory dump (64k).

    In the Dump File box (or in the Small dump directory box, depending on your version of Windows) you should see where they are saved
     
  5. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    there is none. the folder is empty.
     
  6. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    ok set it so that it will make it now disable automatic restart then get it to crash it will start to create one

    1. Right-click My Computer, and then click Properties.

    2. Click the Advanced tab.

    3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.

    4. Clear the Automatically restart check box, and click OK till there is no more boxes

    5. Restart your computer for the settings to take effect.
     
  7. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    ok got it to bsod and minidump. now how do i post the minidump?
     
  8. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    in the bottom click on go advanced then click on manage attachment select the file and click upload
     
  9. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    Ok here it is thanks!
     
  10. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    Below is the info of the crash it looks like it is your video card update the video drive to the latest drive

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: ati3duag+1178f8

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ati3duag

    IMAGE_NAME: ati3duag.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 4844b372

    FAILURE_BUCKET_ID: 0x8E_BAD_IP_ati3duag+1178f8

    BUCKET_ID: 0x8E_BAD_IP_ati3duag+1178f8

    Followup: MachineOwner
    ---------

    kd> lmvm ati3duag
    start end module name
    bf18f000 bf4e5940 ati3duag T (no symbols)
    Loaded symbol image file: ati3duag.dll
    Image path: ati3duag.dll
    Image name: ati3duag.dll
    Timestamp: Mon Jun 02 19:58:58 2008 (4844B372)
    CheckSum: 003628BB
    ImageSize: 00356940
    Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
     
  11. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    ohhh ok. uh yea i updated it to the latest catalyst drivers 8.6. how i got the bsod. when i run 3dmark03 the first test works great finishes then the rest of the tests load but when it gets read to display them boom BSOD.
     
     
  12. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    ah ok catalys8.6 is in beta right know if you can downgard till it is stable
     
  13. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    ok will do tomorrow first thing and post back results. :) thanks a ton daniel!
     
  14. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    no problem
     
  15. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    ok did the downgrade same problem. now what?
     
  16. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    post more files
     
  17. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    Ok retried 3dmark03 with catalyst drivers 8.5 and got bsod. here is the memory dump.
     
  18. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,214

    it is still pointing to the videocard. Fully unistall the driver/software and install the software that came with your videocard
     
  19. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    ok well got a problem i can't find the cd that came with my card. When i installed the 8.5 drivers i did a clean install first then to.
     
  20. zipperman

    zipperman TS Rookie Posts: 1,423   +7

    Check these

    Check your Power supply options.If you don't have battery backup,disable
    all options.I also have software that will shut you down when doing a VScan.
    So you don't have to sit and watch it,then shut down.
    :)
     
  21. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    Well i got a battery backup. My BSOD only happens when i run 3dmark03. the earliest version of 3dmark. My video card will run the first test fine the any test after it BSOD. Virus scan and all other have no "shutdown when complete" option if it does it has been checked not to shut down. Any Suggestions?
     
  22. zipperman

    zipperman TS Rookie Posts: 1,423   +7

    Help this newbie

    What is BSOD ? Have you done a Direct X video test ?
    But why not just stop useing 3dmark.That should be the problem described.
    Not " Computer shuts down unexpectedly."
    You answered your own problem .Can't add anything else but to stop useing
    3dmark.:wave:
     
  23. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    Ok mr. zip "BSOD"= Blue Screen Of Death. When a computer error occurs the "BSOD" pops up and shows the error it wil be in the form of a stop message like 0x45754644 Ex.
    and will post a minidump next time the computer restarts. As for 3dmark its a benchmark utility for my video card. And i want to see why every time i run it is gives me errors. So suggestions?
    EDIT: How do you do a direct x video test?
     
  24. zipperman

    zipperman TS Rookie Posts: 1,423   +7

    I know what 3dmark is

    Why do you continue to frusterate yourself with this old version ?
    The BSOD is sending you a message.Don't use it.
    Nobody can help you fix this,get the newer version.
    You might have bad settings for your video card.Check your options for
    monitor allowable screen sizes.And use Dxdiag video test.Are all settings active ?
    I never get BSOD,I wonder why.
    I'm heading there now,

    http://www.google.ca/search?hl=en&q=3dmark&btnG=Google Search&meta=
     
  25. larryiam

    larryiam TS Rookie Topic Starter Posts: 577

    I use it because my old video card won't run any newer version. The reason you don't get BSOD's is because you have your computer set to automatically shut down when there is an error with the computer. So ill just forget about it then. :D ok wil check out the link. thanks for you time. :)
     
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