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[Solved] Computer will only boot in Safe mode after System tool 2011 infection

Discussion in 'Virus and Malware Removal' started by MarkV, Dec 18, 2010.

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  1. Broni Malware Annihilator

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.
    On this page:

    [IMG]

    make sure, you have both boxes UN-checked AND (important!) click on Decline button

    =======================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL

:Services

:Reg

:Files
C:\Documents and Settings\Owner\My Documents\Downloads\registryboost.exe 
C:\hp\bin\AUTOPLAY.EXE 

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    =========================================================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how your computer is doing.
    Broni, Dec 20, 2010
    #21

  2. MarkV Newcomer, in training

    OTL log from first run. I am running OTL again to rest registry and will post log when I am done.

    Also, when I shutdown the computer it gets stuck on the Blue screen that says "windows shutting down". I have to manually turn off the machine.

    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\Owner\My Documents\Downloads\registryboost.exe moved successfully.
    C:\hp\bin\AUTOPLAY.EXE moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 33228 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 8751 bytes
    ->Temporary Internet Files folder emptied: 545554 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 46681283 bytes
    ->Flash cache emptied: 1118 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 109834 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 45.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.17.4 log created on 12202010_200516

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    MarkV, Dec 20, 2010
    #22

  3. Broni Malware Annihilator

    When you're done with all steps, try this....

    Go Start>Run (Start Search in Vista), type in:
    msconfig
    Click OK (hit Enter in Vista).

    Click on Startup tab.
    Click Disable all
    IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

    Click Services tab.
    Put checkmark in Hide all Microsoft services
    Click Disable all.

    Click OK.
    Restart computer in Normal Mode.

    NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
    If you use Windows firewall, you're fine.

    Try to shut it down now....
    Broni, Dec 20, 2010
    #23

  4. MarkV Newcomer, in training

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 66016 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Temp folder emptied: 6309 bytes
    ->Temporary Internet Files folder emptied: 47529 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 6283497 bytes
    ->Flash cache emptied: 343 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 109555 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 6.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Flash cache emptied: 0 bytes

    User: NetworkService
    ->Flash cache emptied: 0 bytes

    User: Owner
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore points cleared and new OTL Restore Point set!
    Thanks

    I will try your suggestions after I run OTL for cleanup. Below is the log for the OTL new restore point.


    OTL by OldTimer - Version 3.2.17.4 log created on 12202010_205053

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
    MarkV, Dec 20, 2010
    #24

  5. MarkV Newcomer, in training

    THANKS

    Everything is working. After running the cleanup with OTL my computer rebooted fine and has rebooted every time since.

    Have a happy new year.
    MarkV, Dec 21, 2010
    #25

  6. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)

    Happy New Year!
    Broni, Dec 21, 2010
    #26
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