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Connected to router and can ping externally, but not able to go to web pages

By maXimus4444
Jan 25, 2010
  1. Hello TS!

    My friend asked me to help them with their laptop. I can't seem to figure it out.

    The laptop is an HP Pavilion Entertainment PC.

    The laptop is running Vista SP2

    It grabs a valid IP address from DHCP. It can ping Google and Yahoo and any other web address. But the problem is, when you open a web browser (firefox, ie) it displays "Unable to connect"

    I have repaired the connection. I have tried both wired and wireless connections. I have run the netsh winsock reset command at the command prompt. I am not sure what else to try.

    Thanks for the help

    maX
     
  2. EXCellR8

    EXCellR8 The Conservative Posts: 1,835

    check to see if the browser is trying to use a proxy server to connect...
     
  3. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    I did check for proxy settings. The browsers do not have any config for proxies. I've used multiple browsers too. Well only firefox and ie
     
  4. hughva

    hughva TS Rookie Posts: 58

    This sounds like a firewall problem.
    Disable any firewall and try again.
     
  5. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    I disabled windows firewall and besides that one there is no other firewall
     
  6. hughva

    hughva TS Rookie Posts: 58

    Post ipconfig /all
     
  7. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    IP Config All

    Here is the ipconfig/all post
     

    Attached Files:

  8. hughva

    hughva TS Rookie Posts: 58

    Describe the hardware, especially the modem and router.
     
  9. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    It's an HP Pavillion Entertainment PC

    It's operating using VISTA.

    Using an Atheros wireless NIC.


    The problem occurs everywhere I go. It's not just at one location. So wouldn't that mean that the modem and router are eliminated as the source of the problem?

    The router is a linksys wireless router. I think it is a wrtgx0.

    Plus it does the same thing when it's directly connected to the router (wired)
     
  10. hughva

    hughva TS Rookie Posts: 58

    Have you tried Safe Mode with networking?
    I'd do that first. If you're successful, this is a software problem, probably a setting. Then:
    In Device manager, uninstall both adapters. In Network Center delete the connections if you can.
    Reboot and re-create the connections.
     
  11. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

  12. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    hughva - I tried in safe mode with networking. something interesting happened. it could not pull an IP from DHCP. I am in the process of uninstalling the adapters and reinstalling them. will repost with the results


    jobeard - i disabled ipv6 on the wireless adapter. i also created the Registry key called "DisabledComponents" and used the 0xFF value to disable IPv6 on all interfaces and prefer IPv4.

    It did not correct the problem.



    I just performed the tracert command to www.google.com and it worked correctly too.
     
  13. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    that's great news; this means you can resolve a name into an address
    (eg: nslookup www.google.com. ) note the trailing dot

    this is the prerequisite to getting a browser to work.

    1) can you get to your email provider?

    2) what's your default browser and do you have / have you tried any other?

    3) did you REBOOT after the IPv6 change?
     
  14. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    1. I can ping my mail providers domain. But I cannont access the page to logon.

    2. Default browser was IE. I changed it to firefox. I have used both browsers to test the potential fixes that each response has provided.

    3. Yes, I did reboot.


    The nslookup comand posted the following:

    Server: dns-cac-lb-01.rr.com
    Address 209.18.47.61

    Non-authoritative answer:
    Name: www.l.google.com
    Addresses: 72.14.204.99
    72.14.204.103
    72.14.204.104
    72.14.204.147
    Aliases: www.google.com
     
  15. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    I also uninstalled the Wireless and Wired adapters. Reinstalled and again disabled the IPv6 in all adapters.

    Still no fix.
     
  16. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    ok; IPv6 is unnecessary for 99.9% of the world so keep that disabled.

    Your TCP config is correct, so freeze that.

    Your issue is now in the browser configuration.

    Which Firewall are you running? Make sure you have allowed
    port 67,68 tcp+udp both directions for any IP (this is DHCP service)
    port 53 tcp+upd both directions any IP (this is DNS)
    (just stating the obvious here as testing shows this is working now)

    port 80,443 tcp outbound to any ip (this is the browser)
    port 25,110,143 tcp outbound to any (these are email ports)

    If that's all correct, then suspect browser hijacking and start the 8-step process
     
  17. hughva

    hughva TS Rookie Posts: 58

    You can't go wrong checking for malware, but I'd expect different symptoms from a browser hijacker.
    Run Malawarebyte's software and see what it picks up.
    http://www.malwarebytes.org/mbam.php
    If you have any idea when this started, a System Restore might help.
     
  18. maXimus4444

    maXimus4444 TS Rookie Topic Starter Posts: 86

    Well, the person whos' laptop it was needed it back. I think she is going to take it to geek squad or something.

    Thanks for your help. I've never seen anything like that before. I will be sure to ask if they tell her what went wrong.

    I appreciate your responses.

    maX
     
  19. mistystarlight

    mistystarlight TS Rookie

    Whadyathink

    I was having connection problems.
    Turns out, the computer name had errors in it, characters not allowed.
    It was an underline.

    I discovered this in setuperr log, which solved my other problems.
    Went to control panel, system, changed puter name.
     
  20. hughva

    hughva TS Rookie Posts: 58

    Good troubleshooting, and a most unusual error.
     
  21. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    hmm; The thread was originated by maXimus4444 and the HTTP interface
    (ie the protocol for browsers) does not reference or depend upon the computer 'name'.

    I doubt the relevance ...
     
  22. hughva

    hughva TS Rookie Posts: 58

    The "Underscore" looks like a dash in the ipconfig file.
    The network might have trouble with a bad name, but "KERRY-PC" looks like a legal name.
     
  23. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    My point re names is that TCP doesn't care, port2 (25,110) email doesn't care and the port 80 HTTP doesn't care.

    Only Microsoft port 138 lan name cares, so ping, email and browser will work regardless.
     
  24. hughva

    hughva TS Rookie Posts: 58

    But would the router/modem care?
    And, is it even possible to give the computer a bad name?
     
  25. bmaytum

    bmaytum TS Member Posts: 44

    Since you can ping external IP addresses, your primary TCP/IP layers ARE working correctly but DNS (domain name services) needed to resolve websites by name (e.g. "www.techspot.com") isn't working. One possibility is your adapter isn't getting useable DNS IPs from router when adapter TCP/IP is set as a DHCP client- Solution: set valid DNS IPs (displayed in your router) manually in your adapter TCP/IP screen, then reboot. The other (do this FIRST) is really easy: Start> Run> cmd.exe, then in the CMD window: ipconfig /flushdns. That should flush stale DNS IPs from the adapter and force DNS IPs to refresh. Post back results.
     
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