Crash Dump when connecting to a PC with a new user account!!!

By Dominique
Nov 27, 2007
  1. Hello,

    I am trying to connect remotely to a PC and if the user account has not been used to connect locally before it fails.

    I have attached the minidump created for each connection.

    Where to look?

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    Your dumps are all the same. Win32k.sys

    From Microsoft:

    "That file (win32k.sys) often indicates a problem with
    a service (3rd party remote control services frequently). Start/run
    msconfig, go to the services tab. Click the button to hide all Microsoft
    Services, look at what is left"...
  3. Dominique

    Dominique TS Rookie Topic Starter


    It remains our main remote control server:
    - Altiris Carbon Copy

    What is the next step has this remote control product works on Windows XP?
    Any specifics for Windows 2000 to check?

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    Windows 2000 and Windows XP are very similar in this respect. The recommendation is to disable the service. Is Windows 2000 updated to SP4?
  5. Dominique

    Dominique TS Rookie Topic Starter

    Yes the workstations are in windows 2000 SP4.

    I could disable the service for the remote access but there will be no more remote access to 1,500 workstations as Remote desktop is forbidden by the company policies....

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    It may be time to upgrade to XP Pro... I have nothing more to add :rolleyes:
  7. Dominique

    Dominique TS Rookie Topic Starter


    Good idea to upgrade to XP Pro but 1,500 workstations for a State Agency it will take a while to do so.

    In the meantime I have tried from CPC guru the following:
    my new issue is, I am getting errors from the beginning of the debug:

    I have tried with -y:
    C:\WINNT\Driver Cache\i386

    but always the same error about the path to get the symbols!!!

    Where should be the symbols in Windows 2000?
  8. Dominique

    Dominique TS Rookie Topic Starter


    Finally a run which seems to be better:

    Let me know what is worng?
  9. Dominique

    Dominique TS Rookie Topic Starter


    I have attached the debuglog.txt file.
    All comments and ideas are welcome...
  10. Dominique

    Dominique TS Rookie Topic Starter


    I updated the driver Intel[R] 82845G/GL/GE/PE/GV Graphics Controller from 12/16/2003 to 6/21/2005

    and everything works now. I am waiting more user to test and confirm.

  11. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Because Microsoft web site does not have your version W2K symbol deugging information as your version is at 2003. You are unable to format the stack trace. If you want to format the stack trace, you have to take w2K kernel or full memory dump. If the crash is at the win32k.sys, it may be related to related to graphical card device driver, faulty ram or fautly video card. We need the stack trace to confirm the culprit. For your case it is confirmed the culprit is graphical routine.

    A sample stack trace for faulty graphical video driver crash at win32k.sys.

    BugCheck 10000050, {e1bd70ac, 0, bf84dceb, 1}
    Probably caused by : win32k.sys ( win32k!IFIOBJR::IFIOBJR+63 )

    f2107c24 bf84d7c4 e2bd2f18 f2107cd4 f2107ce0 win32k!IFIOBJR::IFIOBJR+0x63
    f2107c7c bf84db0d f2107cd4 f2107ce0 f2107cf4 win32k!bIFIMetricsToTextMetricWStrict+0x1e
    f2107ca0 bf83aae0 f2107cd4 f2107ce0 f2107cf4 win32k!bIFIMetricsToTextMetricW+0x1c
    f2107cbc bf83a9df f2107cd4 f2107ce0 f2107cf4 win32k!bGetTextMetrics+0x75
    f2107cd8 bf83aa3a e32e59c8 f2107cf4 f2107d64 win32k!GreGetTextMetricsW+0x3d
    f2107d50 804dd99f a7210439 0012ede4 00000044 win32k!NtGdiGetTextMetricsW+0x20
    f2107d50 7c90eb94 a7210439 0012ede4 00000044 nt!KiFastCallEntry+0xfc
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