I apologize, as I'm very busy. But this will help you a lot: (2 things actually)
1.
Please
do this
(Some members say they have already tried this in a reply; but later I find it has
not been done!)
The following not only
resets all Internet Explorer's settings, but also removes all temp files, all extensions are disabled (toolbars, browser extensions, and Browser Helper Objects), and activeX controls are restored.
How to use Reset Internet Explorer Settings (RIES
To use RIES in
Internet Explorer 7, follow these steps:
1. Click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.
Note for users who cannot start Internet Explorer 7 for some reason, use RIES from Internet Options in Control Panel.
---------------------------
2.
Run Kaspersky Online AV Scanner
In order to use it you have to use Internet Explorer.
Go to
Kaspersky and click the
Accept button at the end of the page.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
- Read the Requirements and limitations before you click Accept.
- Allow the ActiveX download if necessary.
- Once the database has downloaded, click Next.
- Click on "My Computer"
- When the scan has completed, click Save Report As...
- Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
- Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
Attach the report into your next reply
