Ctrl alt delete doesnt work and toolbar doesnt either

By ddonovan
May 8, 2008
Topic Status:
Not open for further replies.
  1. I think i have a virus my ctrl alt delete dosent work I've ran avg and housecall to try to remove it and ive had little success. I've had access to my task manager by pushing it right when I log on. Attached is the hijack this file. If any could help me that would be great.

    Attached Files:

  2. spiritedwolf

    spiritedwolf Newcomer, in training

    I'm pretty sure that svchost.exe shouldn't be running from the \documents and settings folder...
    can anyone confirm this?
    also, you can try pressing ctrl-shift-escape
    its a lesser known but does the same thing as control-alt-delete
  3. Blind Dragon

    Blind Dragon TechSpot Evangelist Posts: 4,048

    Step 1
    Show hidden files through windows explorer
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
    • On the Tools menu in Windows Explorer, click Folder Options.
    • Click the View tab.
    • Under Hidden files and folders, click Show hidden files and folders and Turn Hide protected operating system files off.

    -------------------------------------------------------------------------------

    Step 2
    Download ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.
    *Don't run till in safe mode

    -----------------------------------------------------------------------------------
    ***Might want to copy and paste this into notepad and save it to desktop to have while in safe mode
    Step 3
    Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

    O4 - HKLM\..\Run: [Host Process] C:\Documents and Settings\Donovan Pratt\svchost.exe
    O4 - HKLM\..\Run: [20fc799b] rundll32.exe "C:\WINDOWS\system32\vjbsenvn.dll",b
    O4 - HKUS\S-1-5-21-725345543-606747145-839522115-1005\..\Run: [BM23cf4a07] Rundll32.exe "C:\DOCUME~1\DOUGAN~1\LOCALS~1\Temp\vnotafal.dll",s (User 'doug and noah')

    Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis. Reboot into safe mode.

    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

    Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these files (if present):

    C:\Documents and Settings\Donovan Pratt\svchost.exe
    C:\WINDOWS\system32\vjbsenvn.dll


    Close windows explorer
    --------------------------------------------------------------
    Run ATF Cleaner
    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.

    ------------------------------

    After that, Reboot, and post a new HijackThis log here in a reply
  4. ddonovan

    ddonovan Newcomer, in training Topic Starter

    attached is the HiJackThis

    attached is thehijackthis

    Attached Files:

  5. Blind Dragon

    Blind Dragon TechSpot Evangelist Posts: 4,048

    Run a scan with Hijackthis and have it fix the following entry

    O20 - Winlogon Notify: mlJAsrpM - mlJAsrpM.dll (file missing)

    -------------------------------------------------------
    Fix Policies
    Download to your Desktop this self-extracting ZIP archive FixPolicies.exe
    • Double-click FixPolicies.exe
    • Click the Install button on the bottom toolbar of the box that will open.
    • The program will create a new Folder called FixPolicies
    • Double-click to Open the new Folder, and then double-click the file named Fix_Policies.cmd
    • A black box will briefly appear and then close. This will enable your Control Panel, Task Manager and stop any Administrative warnings.

    ------------------------------------------------------------

    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  6. ddonovan

    ddonovan Newcomer, in training Topic Starter

    kaspersky report

    kaspersky report attached
  7. Blind Dragon

    Blind Dragon TechSpot Evangelist Posts: 4,048

    Malwarebytes' Anti-Malware

    • Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please attach this log with your reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt



    Remove bad Files with MBAM
    • Launch Malwarebytes' Anti-Malware
    • Select the More Tools Tab
    • Under FileASSASSIN select Run Tool
    • Navigate to C:\WINDOWS\system32\xtiabtwo.dll
    • Press Open
  8. ddonovan

    ddonovan Newcomer, in training Topic Starter

    malwarebytes' report attached

    Malwarebytes' Anti-Malware report attached
    Ran FileASSASSIN and removed file: C:\WINDOWS\system32\xtiabtwo.dll
  9. Blind Dragon

    Blind Dragon TechSpot Evangelist Posts: 4,048

    How is your computer running? Does ctrl alt del work now?

    All other infection showing are in an old restore point, so we will clear those as part of the clean up process.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
  10. ddonovan

    ddonovan Newcomer, in training Topic Starter

    my computer is running like new

    Thank you for all of your help,I installed a spybot, firewall, spyware blaster, and win patrol to add to my protection. Thank you again
  11. Blind Dragon

    Blind Dragon TechSpot Evangelist Posts: 4,048

    Anytime, if you have any more problems or questions about any of the programs feel free to let me know.

    Regards,

    BD
     
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