ctrl+shift+delete not workin

By bobby123
May 21, 2007
Topic Status:
Not open for further replies.
  1. When I click them 3 task manager used to come up. However it never does anymore and if the pc freezes I need to restart it all instead of using task manager.
  2. momok

    momok Newcomer, in training Posts: 2,272

    Hi,

    Have you tried reading the sticky What to do about Task Manager problems? Try out the advice there and see if it helps.

    That said, more often that not, such problems arise due to a malware infection on your system.
    I would recommend you visit the Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. These are a comprehensive mix of steps to remove common malware, as well as provide us logs of your system to look at so we can further remove any tricky nasties.
    Do follow all the instructions exactly.

    Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste if not it will be ignored and/or removed by the moderators.



    Regards,
    Your friendly Momok =)

    This thread is for the use of bobby123 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    I did a search for it first and there was a help thing related to taskmanager but no taskmanager. Then i put cd in and put some commands into run. I ran the searh again and now it doesnt even find the search thing which previously came up.

    please give me feedback.

    Attached Files:

  4. zipperman

    zipperman Newcomer, in training Posts: 1,423   +7

    Try this

    Ctrl/Alt/Delete.
    Not Shift.
    :D
  5. momok

    momok Newcomer, in training Posts: 2,272

    Hi,

    Your log looks clean. However, fix the O17 entry if you do not recognise the domain to be from your ISP.

    Ah and yes, please try zipperman's suggestion lol.


    Regards,
    Your friendly Momok =)

    This thread is for the use of bobby123 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  6. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    I have no idea about isp thing. As for crtl/alt and delete that is the one I am doing with no task manager showing up :(, is there another way to load it bar using the ctrl and alt etc.
  7. Nodsu

    Nodsu Newcomer, in training Posts: 9,431

    You press ctrl+shift+esc to get the Task Manager directly without the shutdown dialog.
  8. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    From looking at your HJT log, I can see your system is infected with malware. This is what is causing your task manager problems. It also appears you`re not running any antivirus or firewall software. You should install some ASAP.

    First, do the following.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - Global Startup: svchost.exe

    O22 - SharedTaskScheduler: - bestreak - (no file)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\svchost.exe

    Reboot into normal mode and rehide your protected OS files.

    Then, go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  9. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    thanks man I was sure there was some rubbish in there but momok didnt spot any. Btw howard for the windows explorer bit should I do that now or after being in safe mode?
  10. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    momok is usually very good at analysing HJT logs, even though he hasn`t been doing it for long. He obviously just missed those entries, which can happen quite easily. I sometimes miss things myself too. ;)

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  11. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    fair enough, anyway do I do the hidden folders bit now or after safe mode?
  12. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Just follow the instructions in the order they are given.

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  13. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    Task manager is now working. Heres the fresh logs.
     
  14. zipperman

    zipperman Newcomer, in training Posts: 1,423   +7

    Yor welcome i guess

    Why not edit your Topic title.?
    =================================
    Why are you so anxious to view Windows Task Manager ?
    There might be another way for this information.
    Has Ctrl/Alt/Delete worked in the past ?
    :confused:
  15. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    Howard is sorting it out. Btw howard I have just been doing avg scan and its found some virus called worm/generic.ajw
  16. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Your logfiles are clean. However, you didn`t post an Avg Antispyware log as requested. Run an AVG Antispyware scan and attach the log if it finds anything. I take it the AVG Antirootkit programme didn`t find anything?

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  17. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    [​IMG]


    Am I doing it right?
  18. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    That`s a screenshot of your AVG antivirus programme. Have it fix all problems found and empty the virus vault when done.

    Then, run the AVG Antipyware programme, which is a completely different programme from the AVG antivirus programme and post the logfile.

    Regards Howard :)
  19. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    O antipyware I didnt come across that part in the instructions but I guess I missed it.
  20. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    STEP6: and STEP14: have the instructions you need for AVG Antispyware. ;)

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  21. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    whats the avg anti root kit thing howard?
  22. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    It checks for rootkit infections, which most other antispyware/antivirus programmes wouldn`t find. Rootkit infections are usually hidden and therefore are very difficult to find via conventional means.

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  23. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    I am just finsihing of the avg anti spyware scan and then will post the report. My pc has frozen a lot today.
  24. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    No problem, don`t forget to let me know the results of the AVG Antirootkit scan.

    Regards Howard :)

    This thread is for the use of bobby123 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  25. bobby123

    bobby123 Newcomer, in training Topic Starter Posts: 391

    Hey man Can you have a look at this hijackthis scan again. My pc is working rather slow since I perfomred actions u told me on first page
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